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Life & Disability Services Team Lead

2 months ago

Winnipeg, Manitoba, Canada Johnston Group Full time

Johnston Group is a leading provider of employee benefit solutions, serving over 30,000 companies across diverse industries. We are recognized as Canada's Best Managed Companies and one of Manitoba's Top Employers, committed to fostering a positive work environment that values diversity and inclusion.

As the Supervisor of Life & Disability Services, you will play a vital role in guiding and supporting our dedicated team. Your leadership will ensure seamless operations and exceptional customer service within the Life and Disability Services department.

Responsibilities:
  • Oversee time reporting and performance management for direct reports, fostering a culture of accountability and growth.
  • Effectively manage workloads to guarantee adherence to internal and external customer service standards and quality expectations.
  • Cultivate a team environment that encourages initiative, innovation, and idea sharing to enhance process efficiencies.
  • Provide guidance and mentorship to team members, supporting their professional development and skill enhancement.
Qualifications:
  • 3 to 5 years of experience in Disability Claims Intake and/or Administration.
  • Proven leadership abilities with a minimum of 3 years in a supervisory role.
  • Comprehensive understanding of group benefit contracts, including life and disability eligibility, insurance, and administrative standards.
  • Excellent interpersonal and communication skills (both written and verbal).
  • Strong analytical, problem-solving, and conflict resolution abilities.
  • Ability to adapt to changing priorities and manage multiple tasks effectively.
  • Demonstrated commitment to continuous improvement and process optimization.
  • Proficiency in Microsoft Office Suite.
  • Industry education (CEBS, LOMA, HIAA) is an asset.