Life and Disability Services Manager

6 hours ago


Winnipeg, Manitoba, Canada Johnston Group Inc. Full time
Job Title: Life and Disability Services Manager

At Johnston Group Inc., we are seeking a highly skilled Life and Disability Services Manager to join our team. As a key member of our organization, you will be responsible for leading our Life and Disability Claims team to deliver exceptional customer service.

Key Responsibilities:

  • Manage the team's workloads to ensure industry-leading standards of service to our internal and external customers.
  • Oversee time reporting and apply performance management toward consistent quality expectations.
  • Foster a culture of innovation by encouraging your team to take initiative and share ideas that enhance process efficiency and drive continuous improvement.

Requirements:

  • Exceptional leadership abilities with a minimum of 5 years' experience in a leadership role.
  • 3 years' experience in managing short-term disability claims, vocational rehabilitation, employer-based return to work, or disability management programs.
  • Certification in disability management, return-to-work coordination, rehabilitation consulting, or enrolment in a certification program, or eligible to obtain certification.
  • Comprehensive working knowledge of group benefits contracts, including life and disability eligibility, insurance and administrative standards.
  • Demonstrated skills in coaching and mentoring, analysis, problem solving, conflict resolution, change management with a commitment to continuous improvement.
  • Experience in quality assurance reviews or disability claims audits is an asset.
  • Well-developed interpersonal and verbal/written communication skills.
  • Ability to effectively multi-task and manage multiple competing priorities daily.
  • Proficient in Microsoft Office.
  • Ability to communicate fluently in French (oral and written) is considered an asset.

What We Offer:

Johnston Group Inc. is a platinum member of Canada's Best Managed Companies and was named one of Manitoba's Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace.

How to Apply:

Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 295.



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