Life and Disability Services Manager
6 hours ago
At Johnston Group Inc., we are seeking a highly skilled Life and Disability Services Manager to join our team. As a key member of our organization, you will be responsible for leading our Life and Disability Claims team to deliver exceptional customer service.
Key Responsibilities:
- Manage the team's workloads to ensure industry-leading standards of service to our internal and external customers.
- Oversee time reporting and apply performance management toward consistent quality expectations.
- Foster a culture of innovation by encouraging your team to take initiative and share ideas that enhance process efficiency and drive continuous improvement.
Requirements:
- Exceptional leadership abilities with a minimum of 5 years' experience in a leadership role.
- 3 years' experience in managing short-term disability claims, vocational rehabilitation, employer-based return to work, or disability management programs.
- Certification in disability management, return-to-work coordination, rehabilitation consulting, or enrolment in a certification program, or eligible to obtain certification.
- Comprehensive working knowledge of group benefits contracts, including life and disability eligibility, insurance and administrative standards.
- Demonstrated skills in coaching and mentoring, analysis, problem solving, conflict resolution, change management with a commitment to continuous improvement.
- Experience in quality assurance reviews or disability claims audits is an asset.
- Well-developed interpersonal and verbal/written communication skills.
- Ability to effectively multi-task and manage multiple competing priorities daily.
- Proficient in Microsoft Office.
- Ability to communicate fluently in French (oral and written) is considered an asset.
What We Offer:
Johnston Group Inc. is a platinum member of Canada's Best Managed Companies and was named one of Manitoba's Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace.
How to Apply:
Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-774-6677, ext 295.
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