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Supervisor, Life and Disability Services

3 months ago

Greater Winnipeg Metropolitan Area, CA Johnston Group Inc. Full time

The Supervisor of Life & Disability Services is critical to the success of the Life and Disability Services team by ensuring they are well supported and have solid direction in their daily work.


As the successful candidate, you will be responsible for time reporting and performance management of direct reports and will review and manage workloads to ensure internal and external customer service and quality expectations are met. You will encourage your team to take initiative, innovate and to share ideas to enhance process efficiencies


This role will be working a hybrid working model based out of our Winnipeg, MB offices only. We will not be considering out of province applicants for this role.


Qualifications:

  • 3 to 5 years of experience in a Disability Claims Intake and/or Administration role
  • Strong leadership abilities with a minimum 3 years of experience in a leadership role
  • Comprehensive working knowledge of group benefit contracts, including life and disability eligibility, insurance, and administrative standards
  • Well-developed interpersonal and verbal/written communication skills
  • Strong analytical, problem-solving and conflict resolution skills
  • Flexible and able to adapt to new situations
  • Ability to effectively multi-task and manage multiple competing priorities daily
  • Ability to support and work with a team to effectively manage change
  • Demonstrated commitment to continuous improvement
  • Demonstrated coaching and mentoring skills
  • Proficient in Microsoft Office
  • Industry education (CEBS, LOMA, HIAA) is an asset