Manager, Life and Disability Services
2 weeks ago
Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers . We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.
This role will inspire and empower our dedicated Life and Disability Claims team to deliver exceptional customer service. Reporting to the Vice President, Maximum Benefit and Disability Services, this position supports and interacts with internal and external stakeholders in the handling and plan design of life and disability claims. You will assess and manage disability benefits in relation to employer/employee self-funded programs as you provide quality administrative support to employers and their employees with insured group life, disability and living benefit through our insuring partners.
As the successful candidate, you will manage the team’s workloads to ensure industry-leading standards of service to our internal and external customers. You will oversee time reporting and apply performance management toward consistent quality expectations. You will foster a culture of innovation by encouraging your team to take initiative and share ideas that enhance process efficiency and drive continuous improvement.
Hybrid working model based out of our Winnipeg, MB offices only
Qualifications:
- Exceptional leadership abilities with a minimum of 5 years’ experience in a leadership role
- 3 years’ experience in managing short-term disability claims, vocational rehabilitation, employer-based return to work, or disability management programs
- Certification in disability management, return-to-work coordination, rehabilitation consulting, or enrolment in a certification program, or eligible to obtain certification
- Comprehensive working knowledge of group benefits contracts, including life and disability eligibility, insurance and administrative standards
- Demonstrated skills in coaching and mentoring, analysis, problem solving, conflict resolution, change management with a commitment to continuous improvement
- Experience in quality assurance reviews or disability claims audits is an asset
- Well-developed interpersonal and verbal/written communication skills
- Ability to effectively multi-task and manage multiple competing priorities daily
- Proficient in Microsoft Office
- Ability to communicate fluently in French (oral and written) is considered an asset
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