Donor Services Coordinator

4 weeks ago

Edmonton AB, Canada The Salvation Army in Canada Full time €72,829

About The Salvation ArmyMission StatementThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.Vision StatementWe are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.Core ValuesThe Salvation Army Canada and Bermuda has four core values:Hope: We give hope through the power of the gospel of Jesus Christ.Service: We reach out to support others without discrimination.Dignity: We respect and value each other, recognizing everyone’s worth.Stewardship: We responsibly manage the resources entrusted to us.About the PositionThe Donor Services Coordinator provides a donor-centered experience for all supporters of The Salvation Army and supports the successful fundraising strategies with the development team by receipting gifts and sending thank you letters; financial reconciliation, generating reports, managing expenses, and supporting the areas of annual, major, and planned giving.KEY RESPONSIBILITIES:Donor-Centered ServiceCoordinate all donor receipts, process all paperwork relating to donations, thank you letters and reconcile all incoming donationsCoordinate In-Memoriam and tribute giftsProvide prompt, friendly responses to donor inquiries and requests, seeking timely and effective resolutionLeadership & Legacy GivingConducts research on prospects, including individuals, corporations and foundations identified by development officers.In addition, conducts ongoing research in business, philanthropy, and related fields to identify potential donors and sources of donor information.Prepares a variety of reports including contact and giving history and prospect clearance status using database and donor software programs.Participates in the formulation of fund-raising strategy specific campaigns and approaches.Makes recommendations about appropriate contacts or visits for development staff.Assists Development Officers in development-related activities as assigned.Remains current with events and trends in local, national, and international philanthropy. Finance & AdministrationPrepare, deliver to bank, and deposit all donationsAdministrative support to the Director of DevelopmentMaintains departmental files including finance and productivity reportsOrganizes team meetings, team schedules, teleconferences, in-house mailings, donor toursResponsible for keeping the development calendar, tracking, and flagging key dates for submissions, reporting/stewardship/recognitionPerform data entry in Raiser’s Edge NXT, including change of address, mail contact frequency, record creation and updatesResponsible for queries and reports on Raiser’s Edge NXT, specific to event and ministry unit fundraisingResearch returned mail for address change, name or deceased.Understand and apply all CRA donation guidelinesQUALIFICATIONS AND EDUCATION REQUIREMENTS:Post-secondary diploma of 2 to 3 years in a related field or relevant experience equivalentThree years of experience in donor relations or customer service, using Raiser’s Edge NXT or a similar Customer Relationship Management systemPREFERRED SKILLS/CAPABILITIES:Ability to prioritize and manage multiple tasks and a variety of demands in a fast-paced environmentStrong organizational, administration, verbal and written communication skillsDetail-oriented with a high level of accuracyExceptional data entry skills with a thorough understanding of fundraising softwarePrompt response that is friendly, diplomatic and donor centric, while ensuring compliance with all policies and regulationsAdvanced knowledge of MS Office including MS Excel and MS WordSuperior problem resolution and analytical skills, with a strong donor/customer focusHigh standards of integrity, judgement, and the ability to cultivate and maintain relationships of trust and confidentialityFlexible, self-motivated, meets deadlinesDemonstrated commitment to ongoing learning and professional development to stay informed about fundraising trends and the organization’s mission and objectivesAbility and willingness to adhere to, support, promote, and further the values of The Salvation Army, its Mission Statement, its values and vision, and Fundraising Code of EthicsPosting Expires: June 18, 2024CompensationThe target hiring range for this position is $48,553 to $60,691 with the ability to progress to a maximum of $72,829. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.Other DetailsThe Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.We thank all applicants and will contact candidates selected for next steps. Internal Applicants are encouraged to notify their current supervisor when applying for a new position within The Salvation Army.

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