Donor Services Coordinator

6 days ago

Edmonton, Canada The Salvation Army Full time

**About The Salvation Army**

**Mission Statement**

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

**Vision Statement**

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

**Core Values**

The Salvation Army Canada and Bermuda has four core values:
**Hope**:We give hope through the power of the gospel of Jesus Christ.
**Service**:We reach out to support others without discrimination.
**Dignity**: We respect and value each other, recognizing everyone’s worth.
**Stewardship**:We responsibly manage the resources entrusted to us.

**About the Position**

The Donor Services Coordinator provides a donor-centered experience for all supporters of The Salvation Army and supports the successful fundraising strategies with the development team by receipting gifts and sending thank you letters; financial reconciliation, generating reports, managing expenses, and supporting the areas of annual, major, and planned giving.

**KEY RESPONSIBILITIES**:
**Donor-Centered Service**
- Coordinate all donor receipts, process all paperwork relating to donations, thank you letters and reconcile all incoming donations
- Coordinate In-Memoriam and tribute gifts
- Provide prompt, friendly responses to donor inquiries and requests, seeking timely and effective resolution

**Leadership & Legacy Giving**
- Conducts research on prospects, including individuals, corporations and foundations identified by development officers.
- In addition, conducts ongoing research in business, philanthropy, and related fields to identify potential donors and sources of donor information.
- Prepares a variety of reports including contact and giving history and prospect clearance status using database and donor software programs.
- Participates in the formulation of fund-raising strategy specific campaigns and approaches.
- Makes recommendations about appropriate contacts or visits for development staff.
- Assists Development Officers in development-related activities as assigned.
- Remains current with events and trends in local, national, and international philanthropy.

**Finance & Administration**
- Prepare, deliver to bank, and deposit all donations
- Administrative support to the Director of Development
- Maintains departmental files including finance and productivity reports
- Organizes team meetings, team schedules, teleconferences, in-house mailings, donor tours
- Responsible for keeping the development calendar, tracking, and flagging key dates for submissions, reporting/stewardship/recognition
- Perform data entry in Raiser’s Edge NXT, including change of address, mail contact frequency, record creation and updates
- Responsible for queries and reports on Raiser’s Edge NXT, specific to event and ministry unit fundraising
- Research returned mail for address change, name or deceased.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**
- Post-secondary diploma of 2 to 3 years in a related field or relevant experience equivalent
- Three years of experience in donor relations or customer service, using Raiser’s Edge NXT or a similar Customer Relationship Management system

**PREFERRED SKILLS/CAPABILITIES**
- Ability to prioritize and manage multiple tasks and a variety of demands in a fast-paced environment
- Strong organizational, administration, verbal and written communication skills
- Detail-oriented with a high level of accuracy
- Exceptional data entry skills with a thorough understanding of fundraising software
- Prompt response that is friendly, diplomatic and donor centric, while ensuring compliance with all policies and regulations
- Advanced knowledge of MS Office including MS Excel and MS Word
- Superior problem resolution and analytical skills, with a strong donor/customer focus
- High standards of integrity, judgement, and the ability to cultivate and maintain relationships of trust and confidentiality
- Flexible, self-motivated, meets deadlines
- Demonstrated commitment to ongoing learning and professional development to stay informed about fundraising trends and the organization’s mission and objectives
- Ability and willingness to adhere to, support, promote, and further the values of The Salvation Army, its Mission Statement, its values and vision, and Fundraising Code of Ethics

Posting Expires: June 18, 2024

**Compensation**

**Other Details**

**The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.**

Pay: $48,553.00-$60,691.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-06-18

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