Client Executive

2 weeks ago

Toronto, Canada Soroc Technology Full time

CAREER OPPORTUNITY


Job Title: Client Executive

Status: Full-Time Permanent

Department: Procurement Sales

Reports to: EVP, Sales

Location: Ontario – Toronto



Summary:

Soroc is hiring for the position of Client Executive reporting to the VP of Sales. As a Client Executive, you will manage an interdependent account team of Account managers, Inside Sales, Specialty Sales, Technical Pre-Sales and draw in executive leaders as required. You will participate with the account team in developing and executing account strategy and focus on ensuring that client requirements are met, and expectations exceeded. Client executives ensure that the deliverables adhere to the clients' specifications and business requirements you will work closely with the clients to build relationships, strategies and achieve the client's goals.



Key Accountabilities:


· Independently manage Top 5 Bank and/or Top 3 Telco responsible for $10+M book of business

· Be proactive in identifying any new services opportunities with clients and partners and ensure

these opportunities are presented to the appropriate Soroc lines of business and that the

appropriate Soroc people are involved.

· Develops and expands a portfolio of corporate clients by networking and marketing.

· Ensure that all Soroc business strategies are coordinated on opportunities and that proper

delivery to client or partner is maintained.

· Provide sales support to new and existing clients and the Executive Vice President; manage

enquiries and resolve problems.

· Visit clients individually or with appropriate Soroc sales representatives to maintain relationships

and negotiate and close deals.

· Work with and monitor account team with ensuring proper and timely delivery and customer

satisfaction from the various lines of business within Soroc.

· Develop and maintain vendor relationships relating to procurement and services opportunities.

· Maintain and strengthen the relationship with the client base through regular daily interaction

and assistance. Manage client escalations.

· Provide regular daily support as well as 24x7 on-call support for clients.

· Coordinate with the Executive Vice President, regular sales team reviews and updates and

strategic planning.

· Works with the sales team and marketing to create necessary customers presentations around

new and emerging services & solutions that Soroc Technology Inc. offers.

· Participate and contribute to team sales meetings. Provide regular Executive updates.

· Monitors and evaluates the activities and products of the competition.

· Provide reporting and root cause analysis and update any required changes to reporting as

required.

· Provide SLA reporting and Governance reporting for each client- monthly and quarterly.

· Create onboarding documentation for new clients and internal support and service the

onboarding representative for net new business.

· Create a partnership with vendors and Manufacturers.

· Prepares sales visits and presentations to pitch product, service, and combination packages to

clients.

· Work in a hybrid environment with 3 times/week to work from our downtown Toronto office.



Qualifications & Competencies:

· Post Secondary Diploma in any discipline.

· Minimum 7 years of experience in IT or Technology sales.

· Coherent communication skills, ability to confidently articulate oneself.

· A proven sales hunter and closer.

· Proficient in Excel (formulas), Power Point, Word.

· Be able to work independently & as part of a team in a fast paced, rapid change environment.

· Experience selling at the "C" level.

· Willing to learn new technologies for driving the project.

· Great presentation skills.

· Industry and OEM certifications are an asset.

· Must be able to multitask and work in a high-pressure environment.


*****

Soroc Technology Inc. is an equal opportunity employer and values diversity in our workplace. Reasonable accommodation is available upon request throughout our recruitment and selection process. Soroc’s Accessible Employment Policy and other accessibility policies are available through Human Resources.

Thank you for your interest in Soroc Technology Inc. We wish you all the best with your career search

Soroc Technology Inc. is a versatile technology firm dedicated to supporting their clients with their IT infrastructure from planning and development to deployment, service support, staffing, and everything in between. As an industry leader for 40 years, the Soroc team of certified professionals employ up-to-date knowledge and techniques to ensure all their clients get the results they deserve.

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