Product Manager

3 months ago

Greater Toronto Area, Canada Ascend FS Full time

WHO WE ARE

Founded in 2010, Ascend Fundraising Solutions online and in-venue fundraising platform and solutions have been used by some of the world’s most notable non-profit organizations such as United Way, Vancouver Canucks foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs foundation, Boston Red Sox foundation, Big Brothers Big Sisters, Thunder Bay Regional Health Science Foundation, Arizona Humane Society and many others.


We are disrupting the fundraising model by helping charitable organizations, raise funds by using our electronic raffle solutions, raise recurring donations, build on their donor datasets, build deeper engagement from their donor databases, and achieve record donor revenues.

As a leading provide of strategy and technology for 50/50 raffles, sweepstakes, and Catch the Ace raffles, we’ve helped over 500 charitable organizations raise over $1 billion on our platform to date, and we’re only just getting started.


YOUR ROLE


Reporting to the VP Operations and Product Implementation on our Product Management Team, as a Product Manager, you will be responsible for overseeing the development and success of our products. You will work closely with cross-functional teams, including engineering, customer success, marketing, and sales, to ensure our products meet customer needs and align with our business goals.


Ultimately, you’ll work with internal teams to build product features that fill gaps in market and increase customer satisfaction.


Responsibilities


Market and Customer Research:

  • Conduct market research and competitor analysis to inform product decisions.
  • Gather and analyze customer feedback to understand needs and pain points.
  • Works closely with sales & customer success to promote and identify new opportunities and new product features to implement.


Product Development:

  • Collaborate with engineering and customer success teams to define and prioritize product features.
  • Ensure that the developed features meet requirements
  • UAT testing once features are completed
  • Create detailed product specifications and user stories.
  • Manage the product development lifecycle from concept to launch.
  • Educate both internal and external stakeholders on our product features and their benefits.
  • Create content for user guides, training documentation, to articulate how to use the feature.


Cross-Functional Collaboration:

  • Work closely with marketing, sales, and customer success to ensure successful product feature roll out.
  • Develop sales enablement materials.
  • Train and support internal teams on product features and benefits.


Performance Tracking and Optimization:


  • Define and monitor key performance indicators (KPIs) to measure product feature success.
  • Analyze product performance data and user feedback to drive continuous improvement.
  • Identify and prioritize product enhancements and bug fixes.

Desired Skills and Experience


  • 5+ years previous work experience as a Product Manager, Product Marketing Manager or similar role in software development
  • Experience managing the entire product lifecycle
  • Familiarity with market research, consumers’ behavior and marketing techniques
  • Hands-on experience with web technologies, Word Press and Shopify is a plus
  • Knowledge of project management tools, like Jira & Asana
  • Strong time management skills
  • Good communication skills along with the ability to effectively collaborate with cross functional teams


WHY WORK AT ASCEND?

  • Team that is intellectually curious, dedicated, and has a willingness to get the job done
  • Grow a company that helps charities and NPOs fund their charitable causes
  • Downtown Toronto office with lake views and close proximity to transit
  • Will be given the support you need to develop and advance.
  • Hybrid work environment


AscendFS is committed to building and preserving an open, inclusive, and healthy work environment. We welcome all applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank you for your interest in working at AscendFS and we will contact those qualified to continue in the recruitment process.

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