Top-Rated Level 2 IT Support Specialist
1 week ago
About the Role
We are seeking a highly skilled Level 2 Deskside Support Engineer to join our team in Calgary, AB. This is a contract opportunity with long-term potential.
About the Job
The successful candidate will provide comprehensive troubleshooting and technical support to end-users, covering devices such as PCs, tablets, and mobile phones.
Duties and Responsibilities
- Field help requests courteously, documenting essential user information and issue details.
- Prioritize and manage problems effectively, escalating to senior technicians as needed.
- Support diverse aspects of incident management and high-value services, focusing on customer experience.
Requirements
To be successful in this role, you will require:
- Strong troubleshooting skills in Office 365 environments.
- Proficiency in Android and Apple iOS operations and troubleshooting.
- Experience with Windows 7, 10, 11, Office 365, Teams, SharePoint, Active Directory, and Outlook.
- Competence in image installation, configuration, and preventive maintenance tasks.
Compensation and Benefits
We offer a competitive salary range of CAD $45 - CAD $50/hour + benefits.
About Us
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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