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Bilingual Technical Support Specialist
2 months ago
Bilingual Technical Support Specialist
Location: Scarborough- 2 weeks training onsite and then Hybrid work model – 4 days per month
Contract Duration: 12 months
Extension: Yes, possibility of extension
FTE: Possible (based on performance + vacancy)
Business group: CS&S Technical Support Help Desk
The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Responsibilities:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Must Haves:
• Fluent English/French- Mandatory (no exceptions, bilingual and fluency in both required) -
• 1-2 Years Customer Service Experience
• 1-3 years of browser troubleshooting practices
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have
- Previous Help Desk or Contact Center experience
-Technical Help Desk Experience
Best vs Avg Candidate:
Strong technical helpdesk experience with strong language proficiency.
1 round of interview over video conference – 1 hour
Manager will send out technical assessment test to be completed within 24 hours after receiving once interview is completed.