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Key Account Manager

2 months ago

Greater Toronto Area, Canada Hays Full time

Your new company


Our client is as a trusted technology ally for merchants, banks, acquirers, Software Vendors, payment aggregators, and fintech enthusiasts, our top-notch terminals, solutions, and services fuel the worldwide payment ecosystem. Bolstered by 40 years of experience, our client thrives on a culture of ceaseless innovation that inspires our dynamic community of experts to shape the future of commerce. They champion trust, sustainability, and a commitment to empowering the next generation of talents eager to make their mark in the fintech landscape.


Your new role


Our client is currently seeking a keen individual to join the Sales team. The Key Account Manager (KAM) will be responsible for managing and growing key accounts by understanding their needs, developing strong relationships, and delivering tailored solutions with exceptional service. The KAM will serve as the primary point of contact for key clients, ensuring their satisfaction and fostering long-term partnerships. This position is responsible for managing partners/gateways and growing channel sales as part of the team.


Key Responsibilities

  • Identify opportunities for new accounts, and existing account expansion by upselling/cross selling additional products or services.
  • Develop and implement strategies to maximize revenue and client satisfaction.
  • Act as a client advocate within the company, working with product, support, and development teams to address issues or concerns.
  • Ensure that client feedback is incorporated into product and service improvements.
  • Stay informed about industry trends, market conditions, and competitive landscape to provide clients with relevant insights, and recommendations.
  • Set strategy for sales territory including account priority, calling strategy, relevant value drivers, partnership with 3rd parties, and travel schedule.
  • Attend industry events, trade shows, and conferences to network and promote the company’s offerings, and present Ingenico products to establish and maintain the industry awareness of Ingenico.
  • Complete all opportunity tracking, activity logs & forecasts in our CRM in a timely and consistent manner to enable senior management to properly forecast revenue and set targets.
  • Manage the end-to-end sales process for key accounts, including prospecting, negotiating, and closing deals.
  • Prepare and deliver presentations, proposals, and regular account reviews to key clients.
  • Achieve and exceed sales targets and KPIs.
  • Handle any client issues or complaints promptly and professionally, ensuring a high level of client satisfaction.
  • Perform other job-related duties as assigned.


What you need to succeed


  • Proven experience as a Key Account Manager or similar role, with a track record of managing high-value accounts and driving business growth.
  • Strong understanding of fintech products and services.
  • Excellent communication, negotiation, and interpersonal skills.
  • Bachelor’s degree in Business Administration, Finance, Marketing, or a related field. Relevant certifications or advanced degrees are a plus.
  • Minimum of 3 years of experience in sales or account management, preferably within our industry.
  • Proven track record of achieving sales targets and growing key accounts.
  • Proficiency in CRM (i.e. Salesforce) software and Microsoft Office Suite.