Customer Success Manager

4 weeks ago


Oakville, Canada Pivotal Integrated HR Solutions Full time

Customer Onboarding & Success Manager

Our client, a successful well known 3rd party distribution/logistics company is currently searching for a Customer Onboarding & Success Manager to join their team in Oakville. This is a newly created role due to growth


Responsibilities:

  • Develop a system to measure periodic customer satisfaction score against customer goals and expectations. Understand pain points and challenges to proactively engage with customers at risk. Measure and report customer retention.
  • Drive revenue growth by owning the annual rate increases including general rate increases as well as custom increases applied to specific customers and/or services.
  • Develop long term synergistic relationships with key customers
  • Develop a repository of all customer contracts tracking expiration dates, renewals, notice periods, reviewing amendments.
  • Develop a system to measure Operating Performance against the contracted SLA's
  • Manage customer portfolio by measuring, monitoring and reporting key metrics such as spend, revenue, profit, acquisition costs, pricing, net revenue retention, growth rate, cost to serve, service metrics, risk score, first contact resolution %, customer health score.
  • Develop, lead and manage end to end customer onboarding process
  • Develop a comprehensive strategy for proactive communication with all key customers to ensure top notch customer experience


Skills and Qualifications;

  • 3+ years of previous experience in a similar role preferably within a Logistics/ 3PL/Supply Chain environment is a must.
  • Previous experience in onboarding/launching B2B customers.
  • Demonstrated skills in managing large scale cross functional projects.
  • Previous background in Sales, Customer Service, Business Development, Account Management is strongly preferred.
  • Strong domain knowledge of supply chain, warehousing, transportation and/or 3PL is critical.
  • Familiarity with Salesforce, warehouse and transportation management systems is a plus.
  • Previous Lean, Project Management and/or Six Sigma experience/certification preferred.
  • Post-Secondary education in Logistics or Supply Chain field is preferred.


  • Oakville, Canada Euna Solutions Full time

    **The Opportunity** The **Customer Success Manager I** has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success. As a Customer Success Manager I, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes...


  • Oakville, Canada LineZero Full time

    Are you ready to make a meaningful impact in a rapidly growing IT organization? Are you eager to be part of a team dedicated to fostering employee growth and development? Do you possess a genuine passion for customer service, building strong relationships, and ensuring client success? If you thrive on helping customers achieve their goals, then we want to...


  • Oakville, Canada Pivotal Integrated HR Solutions Full time

    Customer Onboarding & Success ManagerOur client, a successful well known 3rd party distribution/logistics company is currently searching for a Customer Onboarding & Success Manager to join their team in Oakville. This is a newly created role due to growthResponsibilities:Develop a system to measure periodic customer satisfaction score against customer goals...


  • Oakville, Canada Pivotal Integrated HR Solutions Full time

    Customer Onboarding & Success Manager Our client, a successful well known 3rd party distribution/logistics company is currently searching for a Customer Onboarding & Success Manager to join their team in Oakville. This is a newly created role due to growth Responsibilities: Develop a system to measure periodic customer satisfaction score against customer...

  • Customer Onboarding

    4 weeks ago


    Oakville, Canada ASL Distribution Services Ltd Full time

    Established in 1959 and recognized as one of Canada’s Best Managed Companies since 2008, ASL Distribution Services Limited (ASL) is a powerful distribution hub for leading North American companies, including Fortune 100 companies. ASL is a dynamic and passionate third party logistics service provider that offers its clients a diverse range of customized...

  • Customer Onboarding

    4 weeks ago


    Oakville, Canada ASL Distribution Services Ltd Full time

    Established in 1959 and recognized as one of Canada’s Best Managed Companies since 2008, ASL Distribution Services Limited (ASL) is a powerful distribution hub for leading North American companies, including Fortune 100 companies. ASL is a dynamic and passionate third party logistics service provider that offers its clients a diverse range of...


  • Oakville, Canada Sagen Full time

    Job Summary Reporting to the Director, IT Operations, the IT, Customer Success Lead will play a key role partnering with the Sales and Business Development teams to represent Sagen IT to address technology services and solutions with our customers. **Responsibilities**: - Build and maintain strong relationships with National & Regional Sales to ensure a...


  • Oakville, Canada Saxco International Full time

    **This open position is a PAID, Non-Exempt Hourly position, paid in CAN dollars.** **Why work at Saxco?** We are a dynamic, inclusive, and fun team with a passion for excellence in the packaging industry. We have a supportive and collaborative environment where your ideas and creativity are valued, and innovation and continuous improvement thrive. You will...


  • Oakville, Canada Virox Technologies Inc. Full time

    **About the Company** Virox Technologies Inc. is a leading chemical engineering and manufacturing company dedicated to providing the entire spectrum of global markets concerned with infection control and biosecurity with our safe, effective, sustainable, and patented disinfectants technologies. We are constantly seeking new ways to transform ourselves and...


  • Oakville, Canada MAUSER Full time

    **Responsibilities**: - Investigates and resolves any customer issues (i.e. delayed backorders) & performs root cause analysis to make improvements with cross-functional teams. - Leads, trains, and develops a team of high-performing Customer Service Representatives by holding meetings to discuss priority orders, team goals, training and new company...


  • Oakville, Canada Baffinland Iron Mines Full time

    Mission for this Position: At Baffinland, we work and live beyond the Arctic Circle, mining iron ore at our Mary River Property, located in the Qikiqtani Region of Nunavut on Baffin Island; one of the world’s most captivating and seldom seen destinations. We are a unique company with a strong management who have amassed specialty experience on northern...


  • Oakville, Canada Siemens Healthineers Full time

    **Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.** **For everyone. Everywhere.** **At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your...

  • Project Manager

    5 days ago


    Oakville, Canada BioScript Solutions Full time

    At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the...

  • Project Manager

    6 days ago


    Oakville, Canada BioScript Solutions Full time

    Your future starts here The Project Manager oversees the planning, coordination, and implementation of assigned projects related to new business and services activities at BioScript. Their primary role is to liaison between internal and external stakeholders to successfully launch projects with new or existing partners. As a Project Manager, you will...


  • Oakville, Canada Ford Motor Company Full time

    This Role is responsible for transformation strategy for Ford Pro Intelligence, Charging and Retail Customer success. This role aims to simplify the customer experience by redesigning the commercial and retail customer experience through Onboarding, Account Management, Customer Service and Technical Support. Their goal is to streamline processes (digital and...


  • Oakville, Canada VenueVision Integrated Dealership Solutions Full time

    Full-time, permanent position DESCRIPTION Provide french support, training and customer service to our existing and new customers in Quebec and maritime provinces. JOB DUTIES - Build and maintain customer relationships for the company - Guide customers through the sales process into the support phase - Provide online training and onboarding of customers for...


  • Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full time

    Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...


  • Oakville, Canada Veolia Full time

    **Veolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our inclusion &...


  • Oakville, Canada Sonova Full time

    Oakville, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**! - **Who we...


  • Oakville, Canada FCT Full time

    Sommaire de la compagnie Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C’est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est accueillie et célébrée. FCT offre la meilleure assurance titres de...