Customer Order and Fulfillment Specialist

4 weeks ago

Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full time
Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.

The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special - start your journey today

Veolia is the benchmark company for ecological transformation with a global footprint of over 220,000 employees. Join the environmental revolution transforming over thirteen industries with sustainable solutions, innovative delivery technologies, and proven expertise. Our growing network of employee resource groups are the backbone of our inclusion & diversity culture with campus specific, employee led, opportunities for fun, community service, and personal development. We are relentlessly focused on innovating at every level of our business, investing in new technologies and products, and doubling down on the best talent to move the company forward. If you like the idea of working for a company that's doing big things to create a cleaner, more sustainable world for us all, here's more

Come and join our team at our Oakville ON experience centre, where we work and collaborate in an amazing work environment. Our campus is situated on private land with its own forest trail (for those summer strolls), on-site gym and cafeteria as well as summer tournaments (volleyball, basketball etc.). A strong employee group is always busy finding new and exciting activities for the employees on site.

About the job

We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Sales and Customer Support team as a North American Customer Order and Fulfillment Specialist you are the customer's first point of contact with Veolia Water Technology & Solutions. You will be working directly with our customers, sales team and partners to provide the best fulfilment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy. As an experienced professional you will leverage subject matter expertise in activities like order management and problem solving skills to proactively head off issues before they arise with the customer.

Job Summary
Partner and coordinate with key supply chain departments to satisfy customer requirements, minimises cost and maximise resultsEnter customer orders with a focus on quality, accuracy and speedProactively manage existing customer ordersPrevent, reduce, and resolve escalations, returns, and invoicing issuesPrioritise & manage high volume of requests from Customers & Inside Sales TeamEngage the customer directly to resolve issues, clarify order requirements & ensure delivery of productKeep customers proactivity informed about the status of their ordersManage critical cases with a sense of urgency and ownershipIdentify improvements in the processes to meet customer critical issues and requirements
What we're looking for
2+ years of customer service/ fulfilment/procurement experience or demonstrated equivalent subject matter expertise Energetic, strong interpersonal, organisational and communication skillsHighly detail-oriented, organised and able to provide clear and accurate updates to relevant teamsUnderstanding of billing quality, accounting knowledge, and reconciliationDigital mindset: Comfortable using a variety of software and ERP platforms and driving adoption of new tools as they are introduced to the businessAn ability to work in a cross-functional environment with peers, leadership, and supporting organisationsExcellent time management skills & ability to prioritise work from multiple channelsThrives in a fast-paced but fun work environmentAbility to work and influence employees at other locationsAbility to understand specific business objectives, priorities and key processes This is a hybrid position, requiring a minimum of 2 days in the office Ability to work rotating shifts Monday - Fridays, within the working window of 8:00AM-6:00PM.
Expectations after initial onboarding & training period
Understands & employs proper written, verbal, & meeting etiquetteAbility to understand specific business objectives, priorities and key processesDevelops meeting agenda/tracks actions and leverages connections to create and maintain interactive meetingsCross-functional and global collaboration with peers, Sales, & Supply Chain on adhoc or long-term project basis Meets/exceeds responsiveness expectation to customers & internal assignmentsBecomes a business partner to our commercial team and the customersAwareness of Quality Framework initiatives including document management, continuous improvement projects, root cause analysis investigations, and basic ISO quality management system awarenessUnderstands CSR contribution to Quality metrics and provides input for corrective action and quality investigations as needed May be asked to both lead and contribute to presentations required for customers or internal businessUnderstands role in performance management and fulfils ongoing weekly, quarterly, and annual performance monitoring activities
Additional Assets
Knowledge of SAP & Salesforce or other ERP and CRM softwareDegree/Diploma/certificate preferred in Business, Finance, or Supply Chain or equivalent on-hands experienceBasic presentation skillsBasic commercial reconciliationUnderstanding of Order Management, Order Entry, Billing or Quality Management SystemStrong Google Suite expertiseKnowledge of French and/or Spanish will be an asset
We offer competitive compensation and benefits, working in a dynamic environment with challenging projects and training provided to ensure your success. We realise diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organisation that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace.

We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace

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