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Assistant Manager, Operations

2 months ago

Montréal, Canada Symcor Inc. Full time

About Symcor

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way.

The Opportunity

Supports the manager in planning and implementing strategies for assigned department(s)/area(s) to achieve goals and objectives. Coordinates and assists in the management of day-to-day operations of assigned department/function in partnership with the manager, manages people, and tracks and monitors results and objectives on a regular basis in order to deliver on business goals. The role is also responsible for identifying process improvement opportunities to optimize efficiency and effectiveness.

**About The Role**:

- Support in partnership with the manager by managing day-to-day operations in order to contribute to the achievement of business, financial, productivity and human capital goals established for the department/function/area.
- Collaborate with other teams to plan and organize daily workflow and adjust accordingly as required, and manage resources, execute activities, create and/or review reports, and resolve issues/incidents to ensure daily client requirements are executed successfully.
- Participate in workforce planning in partnership with the manager by contributing to the development of organizational structure and staffing for the department/site/area based on volume. Lead and manage employees by inspiring and motivating them and focusing on day-to-day management, including managing performance, providing support to resolve issues, and developing and executing and/or working with the manager to develop a coaching and training plan for direct reports to help drive employee engagement, ensure optimal performance and quality assurance from employees.
- Identify opportunities for process improvements, make recommendations to the manager and implement approved changes and support direct reports in executing their continuous improvement ideas/initiatives and encouraging an innovative Encourage innovation, continuous improvement environment.
- Collaborate with other departments/groups across the organization to share information, best practices to work together more effectively, improve service delivery, ensure alignment, and drive process improvements and efficiencies.
- Model daily leadership behavior which promotes employee engagement and commitment to deliver positive results in their day to day accountabilities.
- Develop and motivate people and influence desired organizational culture.

**What You Need To Succeed**:
**Education**:

- Post Secondary Education and/or equivalent years of related experience

**Experience**:

- 3+ years of leadership experience in an operations environment

Skill requirements
- Advanced MS Office
- Advanced computer skills
- People management/leadership skills including experience in motivating, and engaging individuals.
- Knowledge of organizational structure and strategy, service level agreements, goals, values and vision.
- Preferred knowledge of client requirements, process workflows, policies and procedures.

What’s In It For You

At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Opportunities to do challenging work and progressively take on greater accountabilities for growth.
- We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.

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