Customer Experience Optimization Expert

2 weeks ago


Montreal, Canada Tundra Technical Solutions Full time

Our client is a leading firm that serves clients on a variety of specialized projects that help them work smarter, grow faster and better compete. Why join our network of contractors? - Challenging work: You will do motivating work. We offer you the opportunity to participate in highly technical, complex and interesting projects, where you can use your own skills to bring value. - Enhance your skills: You'll have access to best-in-class technologies, business intelligence, and resources to advance your unique technical skills and expertise. You'll also work alongside motivated and highly skilled professionals who work together to drive innovation. - Flexible assignments: You'll find projects that match your schedule and work preferences. The opportunity As a Customer Experience Optimization Expert, your mission will be to analyze, design and implement strategies to improve the customer experience within bank branches. You will work closely with operational teams and stakeholders to identify friction points and propose innovative solutions.


Your responsibilities

1. Customer Experience Analysis:

· Conduct qualitative and quantitative research to understand customer expectations and behaviors.

· Identify pain points in the customer journey and propose improvements.

2. Strategy Development:

· Develop action plans to optimize the customer experience, taking into account market trends and best practices.

· Collaborate with marketing teams to align customer experience initiatives with promotional campaigns

3. Competitive intelligence:

· Monitor banking industry trends and customer experience innovations.

· Participate in conferences and workshops to stay up to date on best practices.


Your qualifications

- 10 years or more of related experience

- Post-secondary diploma in business management

- Analytical skills: Ability to interpret data and draw relevant conclusions.

- Communication Skills: Excellent written and oral communication skills to interact with a variety of stakeholders.

- Knowledge of the Banking Sector: Understanding of banking products and services as well as customer expectations.

- Sense of Innovation: Open-mindedness and ability to propose creative solutions.

- Proficiency in MS Office applications.



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