Operations Officer

4 weeks ago

Toronto, Canada Kelly Services (Canada), Ltd. Full time

Kelly has partnered with one of Canada's Top 5 banks to recruit for an Operations Officer in the AML Operations department. This is for a contract hybrid role in Toronto.


Job ID: 51819

Job Title: Operations Officer I (AML Operations)

Duration: ASAP FOR 6-12 months

Hours: Mon-Fri, flexible 8am-4pm or 9am-5pm (first four weeks training is 9-5)

Pay Rate: $20.12/hour + 4% vacation pay

Locations: HYBRID - 2 times a week on site, 3 days remote but training 100% onsite for first 90 days– Toronto ON, M5K 1A2


Department Overview:

Provide a range of analytical and/or operational process support within a defined functional area.

Develop and maintain knowledge of relevant regulations as well as existing and emerging AML regulatory reporting requirements, ML/TF, BSA, Sanctions, and ABAC risk across the business.


Job Details

CUSTOMER

• Act as a key resource or representative by providing technical subject matter expertise / analysis or operational process support on Regulatory reporting, AML/ATF

• Contribute to the identification, and implementation of new products, operating workflow, additional services / products / applications or operational efficiencies

• Ensure reports are filed in accordance with regulatory requirements

• Develop and execute on reporting functions, AML, Sanctions/ABAC and/or produce consolidated or aggregated reporting as appropriate

• Refer or escalate processing or operational issues as needed based on a solid understanding of the processes, business requirements, issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained


SHAREHOLDER

• Prioritize and manage own workload to meet requirements for operations, service and productivity

• Execute accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary

• Comply with applicable internal and external audit and regulatory requirements and may actively participate in Audit Reviews, providing recommendations and guidance as required

• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Regulatory Reporting, Anti-Money Laundering, Business Continuity Management)


EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

• Excellent organizational and time management skills. Ability to adhere to strict deadlines and handle high volumes of work. Attention to detail is crucial.

• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participate in personal performance management and development activities, including cross training within own team

• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand champion for your business area/function and the bank, both internally and/or externally


BREADTH & DEPTH

• Require specialized expertise and performs multiple and/or diverse tasks that are highly complex, involving multiple steps, systems, and jurisdictions

• Actively review internal processes/activities and provide ideas for process improvement

• Transactions and activities require in depth knowledge across a broad range or variety of products, processes or systems within own area of specialty and where transactions could be characterized by moderate to high risk

• Gather and analyze data to identify complex problems and escalates as required

• Generally interact with internal customers / partners for functions performed and/or external customers May provide process / policy guidance to others (e.g. within team, internal partners)

• Focus of work is weekly, monthly and/or longer with addition of adhoc and initiative-based requests, as required

• Process subject matter expert in a range of technical processes and procedures Generally reports to a Team Manager


Summary of Day-to-Day Accountabilities:

Candidates will be working within AML operations, conducting rapid (15-20 min) reviews of data discrepancy alerts that are triggered via system functionality / capabilities based on regulatory requirements / risk factors / behaviours.

-Reviewing data discrepancy / incompleteness alerts for potential remediation

-Read source documents such as book of record systems, physical documents etc and enter correct data in specific data fields on reporting systems using keyboards/computers/applications etc

-Compile, sort and verify the accuracy of data before it is entered. And accurately record customer/client/transaction date.

-Locate and correct data entry errors and/or report them to supervisors / partners within SLA

-Compare data with source documents and/or re-enter data in verification format to detect errors.

-Writing/Reaching out to partners for missing data and ensuring the same is provided and entered.

- Interact with partners by responding to requests in an effective and timely manner


MUST HAVE:

1.) 1-2+ years of operations, data entry/enrichment, regulatory reporting, client onboarding / KYC, and/or payments transaction processing experience

2.) Previous corporate / financial industry experience

3.) Self-driven and motivated to learn

4.) Able to work independent but also work as part of a team

5.) Computer savvy – pick up on internal systems and quick learner. Previous advanced experience with computer applications, Microsoft Word and proficiency in Excel


Nice to have:

1.) Previous banking experience

2.) Professional education or certifications

3.) Business writing experience

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