Operations Officer

4 weeks ago

Toronto, Ontario, Canada Randstad Canada Full time
Do you have strong typing skills? Are you looking to gain experience within a top 5 bank? Do you have excellent communication skills with top notch attention to details? If so, this would be a great opportunity for you

Our client, a top 5 bank, is looking for an Operations Officer for a 12 month contract in Toronto. This is hybrid role - twice a week in office (Possibility of change to more days). There is a high possibility of contract extension and conversion.

Pay rate:
$22.00/ Hour

Working Hours:
Monday-Friday, 8:30am-5:00pm

Overtime is required, depends on volume

Advantages

  • Fast paced environment
  • Earn a competitive rate within the industry
  • Hybrid role
  • Start ASAP
  • Possibility to be converted fulltime
  • Long term project
Responsibilities
As an Operations Officer, your duties will include but not limited to:

  • Processing transactions accurately and on time
  • Escalating processing issues where necessary to ensure a high level of service is maintained
  • Serving clients as required – adhering to Service Level Agreements (SLA) and internal service delivery standards
  • Following firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
  • Identifying opportunities to improve service delivery and support process improvement initiatives
  • Developing and Managing the Team/Teamwork
  • Supporting the team by continuously developing knowledge in own area
  • Ensuring adherence to all HR policies, other Bank, and Industry Codes of Conduct
  • Keeping others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day to day activities
  • Prioritizing and managing own workload to meet SLA requirements for service and productivity
  • Multi-tasking with multiple applications
  • Following firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
  • Adapting to fast paced environment/ under pressure / high volumes
  • Ensuring documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
  • Knowing and applying system capabilities, ensure upload/download of information is completed timely and accurately
  • Assisting in analysis, development, testing, and implementation of operating and process improvement
Qualifications

  • Attention to detail a must – must adhere to guidelines due to audits, complying with government requirements
  • Accuracy
  • Excel skills knowledge – advanced – will be using 100% of the time – need to run macros for each request – need to be able to manipulate macros/troubleshooting. Need to have proven experience with examples for interviews
  • Typing – strong typing skills – no WPM require but must be quick
  • Strong communication – strong English skills (communicating with stakeholders and front-line partners)
  • Comfortable with virtual training
  • Previous work under tight deadlines (SLAs)

Nice to have:

  • ISM Company system
  • Previous banking experience
  • Familiar with VBA
  • Create macros to troubleshoot
  • RSP/TFSA knowledge
  • Wealth management experience
Summary
Interested in the Operations Officer role in Toronto? Apply online today
Candidates moving to the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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