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Voice Network Engineer

4 months ago

Montreal, Canada HireTalent - Diversity Staffing & Recruiting Firm Full time

Job Description:


Title: Network Security Voice Engineer

Client ID: 14235556

Contract Duration: 12 Months (Extendable)

Location: Montreal, QC


The position is for a level 3 voice engineer, Cisco CUCM, Unity and UCCx are a must, and working knowledge with Oracle session border controller and Oracle Enterprise Communication Broke is an advantage.


Duties:

  • Level 3 BAU support of Call manager, Unity Voicemail, and Unified CallCenter Express
  • Active participation in the upgrade of the systems mentioned above to version 14.1, incl. planning, upgrading, and testing before August 2024
  • Active participation in the planning for upgrading to version 15 for the above systems.
  • Level 3 troubleshooting of those systems
  • Working with the vendor Cisco in case of issues
  • Documenting and/or updating documentation of the above
  • Cisco video server configuration/maintenance (VCS and Expressway)

Not mandatory skills, but preferred would be experience within configuration and operation/maintenance of

  • Oracle Session Border Controller(SBC) and
  • Oracle Enterprise Communication Broker (ECB)
  • Oracle Enterprise Operations Monitor
  • Integration of PSTN telephone with TEAMS
  • Vitec (formerly Exterity) IPTV solution

Key Competencies

  • Strong team player
  • Strong communication and documentation skills
  • At least 5 years experience as a level 3 engineer in the above-mentioned products
  • Can work independently.

Skills, Knowledge, and Experience

  • In-depth knowledge of Cisco Voice infrastructure, including. Voice Gateways
  • In-depth knowledge of Cisco Call Manager, esp. version 12 and above
  • Good working knowledge of Unity and UCCx.
  • Working knowledge of Oracle SBC and ECB is preferable
  • Working knowledge of Cisco Video servers (VCS and Expressway) and Cisco Video endpoints