Account Manager

4 weeks ago

Mississauga, Canada BoomerangFX Full time

Why BoomerangFX?


BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the private healthcare industry. We serve specialized industry segments spanning Aesthetic Medicine, Cosmetic Surgery, Optometry, Ophthalmology, Women’s Health and Holistic Wellness.


Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution. This unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.


BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UK, and Latin America with industry-leading technology that is helping to modernize private healthcare practices.


Your Role in a Nutshell


As an Account Manager specializing in Digital Marketing, your primary focus will be to collaborate closely with our clients throughout North America. You'll be instrumental in maximizing the potential of our BoomerangFX practice management software and digital marketing services. Serving as the main point of contact, you'll guide clients through the process from initial adoption to continuous account oversight, while also identifying opportunities for cross-selling supplementary solutions.

**Please note that this is a 5 days/week In-Office position, based in our office in Mississauga, ON**



What you will do

  • Manage and nurture a portfolio of clients, provide ongoing account management, customer support and consulting to your portfolio of clients.
  • Identify ways to upsell digital marketing solutions using a variety of tools and strategies provided by the company.
  • Work closely with the digital marketing team and stakeholders to create customized strategies to help our private healthcare practice clients continuously increase their leads and increase new business.
  • Demonstrate exceptional troubleshooting skills to address and resolve client concerns promptly, with a focus on proactive measures to minimize churn, enhance customer adoption, and elevate overall satisfaction levels.
  • Educate and inspire customers with best practices, success strategies, and innovative ways to solve business problems while demonstrating empathy and being a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient and effective.



What you offer

  • Bachelor's degree from a recognized institution.
  • Experience in account management in SaaS environment preferred
  • 3+ years of experience in a related field (private healthcare sector space) is a bonus
  • Will oversee top-tier B2B clientele engaged in digital marketing and software solutions, ensuring their satisfaction and success.
  • Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
  • Able to understand private healthcare operations and workflows
  • Enthusiastic, self-motivated, innovative and meets client expectations in a timely manner.



What we offer

  • Competitive Salary + Annual Performance Bonus
  • Paid Time Off
  • Free Onsite Parking
  • Onsite Gym



If you are looking to join a dynamic tech startup that values creativity, collaboration, and fun, then BoomerangFX is the place for you Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.

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