Service Advisor

3 weeks ago

Calgary, Canada Wajax Limited Full time

The Opportunity

This role is accountable/responsible for the development, and administration of service and repair orders. The procurement of service-related parts for repairs and replacements and, providing support to technicians and other service personnel.

The Role

  • Handle customer inquiries related to service and repair
  • Maintain strong customer relations (internal and external)
  • Interact directly with customers, suppliers, and manufacturers to obtain repair information and parts quotations
  • Compiles repair reports, labour estimates and quotations as per SOP
  • Follow up with customers and manufacturers, including Warranty and RMA
  • Conduct regular follow up with customers who have been provided with repair quotations and who did not schedule approval of the repai

Key Competencies

  • Communication - Communicates information with consistency and clarity. Uses active listening techniques to effectively understand provided feedback.
  • Negotiation - Handles conflicts by having open discussions. Remains objective and neutral, clarifies issues and concerns to assist collaboration and solution building.
  • Network and Relationship Building- Recognizes and builds networks or working relationships with others who can provide information, support, knowledge, and experience in response to current and future needs.
  • Planning and Organizing - Accurately estimate the duration and level of difficulty of responsibilities, duties, and tasks. Establishes priorities and identifies critical tasks that need to be handled immediately.
  • Results Orientation- Is able to focus on desired outcomes, by meeting or exceeding standards based on past performance, goals, and objectives.
  • Service Orientation- Provides superior service to both internal and external customers. Follows through on commitments and responds to inquiries, emails, requests, and complaints in a timely fashion.

The Candidate

  • Education: High School or College diploma / Postsecondary Education
  • Work Experience: 3-5 years of related experience in service, parts, supply chain, or product support operations
  • Knowledge: Basic knowledge of industrial equipment and/or the hydraulic industry is an asset.
  • Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint

The Company

Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada - and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'.

Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks.

Highlights include:

  • Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility).
  • Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility).
  • Health Spending Account.
  • Wajax led e-learning, and product training through industry leading manufacturers.
  • Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
  • Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services.
  • Flexible work arrangements.
  • Award-Winning Health and Wellness Program.

\\ Together we get more done.

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