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Service Advisor

2 months ago

Calgary, Alberta, Canada MOCHANIC'S AUTO SERVICE Full time
About the Role

We are seeking a highly skilled Service Advisor to join our team at MOCHANIC'S AUTO SERVICE. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Customer Service: Provide top-notch customer service, responding to inquiries and providing information to customers in a timely and professional manner.
  • Service Coordination: Arrange for billing, refunds, and credits, ensuring seamless service delivery.
  • Service Explanation: Clearly explain the type and cost of services offered, ensuring customers understand their options.
  • Administrative Tasks: Perform general office duties, including ordering office supplies and maintaining inventory.
  • Payment Processing: Receive payments and process transactions efficiently.
  • Client Support: Consult with clients after sale to provide ongoing support and ensure customer satisfaction.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 1 year to less than 2 years of experience in a related field.
  • Language: Fluency in English.
  • Work Hours: 35 to 40 hours per week.
Work Environment

As a Service Advisor at MOCHANIC'S AUTO SERVICE, you will work in a fast-paced environment with tight deadlines and repetitive tasks. You must be able to multitask, prioritize tasks, and maintain attention to detail.

Personal Qualities
  • Punctuality: Demonstrate a strong sense of punctuality and reliability.
  • Client Focus: Prioritize customer satisfaction and provide exceptional service.
  • Flexibility: Adapt to changing circumstances and priorities.
  • Organized: Maintain a high level of organization and attention to detail.
  • Dependability: Demonstrate dependability and a strong work ethic.
  • Quick Learner: Be able to quickly learn and adapt to new processes and procedures.