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Automotive Service Advisor

2 months ago

Calgary, Alberta, Canada MOCHANIC'S AUTO SERVICE Full time
Service Advisor Job Description

Mochanic's Auto Service is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and technicians, and driving sales growth through effective upselling and cross-selling strategies.

Key Responsibilities:
  • Provide accurate and timely estimates to customers
  • Communicate effectively with customers and technicians to ensure seamless service delivery
  • Upsell and cross-sell services and products to customers
  • Manage customer relationships and resolve any issues or concerns
  • Maintain accurate records and reports of customer interactions and service history
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
Work Conditions and Physical Capabilities:
  • Fast-paced environment
  • Tight deadlines
  • Repetitive tasks
Personal Suitability:
  • Punctuality
  • Client focus
  • Flexibility
  • Organized
  • Reliability
  • Ability to multitask
  • Dependability
  • Quick learner
Screening Questions:
  • Are you available for the advertised start date?
  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?