Jobs for escalation at Toronto

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded in...

Description We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise. Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself,...

Description We’re a team of hungry, high-character professionals from all backgrounds who came together to reinvent work for the modern enterprise. Island, the Enterprise Browser is the ideal enterprise workplace where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself,...

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. Founded...

Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...

Become a Senior Escalation Engineer at Island and lead technical investigations for notable clients. This role combines support case management with mentoring and customer engagement. As part of our first Escalation team at Island, your responsibilities will include resolving complex support queries from Fortune 500 customers. Collaborating with Product and...

Become a Senior Escalation Engineer at Island and lead technical investigations for notable clients. This role combines support case management with mentoring and customer engagement. As part of our first Escalation team at Island, your responsibilities will include resolving complex support queries from Fortune 500 customers. Collaborating with Product and...

Role Type: Existing vacancy. Do you enjoy solving complex client issues and guiding others through tricky situations? Are you excited by a role that combines commercial insurance knowledge with operations, service quality, and team support? Join Aon as an Onshore Production Certificate Customer Concern Lead and play a key role in how we support certificate...

Are you excited by a role that combines commercial insurance knowledge with operations, service quality, and team support? Join Aon as an Onshore Production Certificate Customer Concern Lead and play a key role in how we support certificate and vehicle slip inquiries throughout Canada. Candidates must be flexible to work a schedule that may range from 9:30...

Toronto, Ontario, Canada • Product Engineering • Ref ID: JR-019544 Our Mission At the company, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If...

Backstory.ai is seeking a Senior Technical Success Engineer who will own the hardest issues for our largest customers from intake to root cause. You will investigate using logs, live data stores, and internal tooling, and you will help shape product signals and escalation practices.The role targets deep expertise and judgment over throughput, with first six...

Seeking a Senior Software Escalation Engineer in Toronto to enhance customer success with pCloud solutions. Work at the forefront of cybersecurity innovations while supporting our valued users. Join our Idira Platform's pCloud group, where your expertise in Python and troubleshooting will markedly improve our service quality. This position involves...

About The Role As a Global Employee Escalations & Escalations Lead you will manage complex, high-impact client EOR escalations across multiple countries and internal teams, including payroll, benefits, product, compliance, and complex employee relations matter. This role acts as the central point of coordination during critical situations, driving structured...

Toronto, Ontario, Canada • Product Engineering • Ref ID: JR-019544 Our Mission At the company, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts....

Metergy Solutions, based in Toronto, is seeking a Customer Care Representative responsible for addressing complex billing issues and customer escalations. Candidates should have previous call center experience, strong critical thinking skills, and attention to detail. This role provides an opportunity for hybrid work and aims to build a supportive work...

Elevate global client relations as the Global Employee Escalations Lead at Rippling. Tackle escalating issues across cross-functional teams, ensuring compliance and client retention. As the focal point for high-impact escalations, you'll manage relationships that span multiple countries while driving effective communication and problem solving. This role...

Seeking a Senior Software Escalation Engineer in Toronto to enhance customer success with pCloud solutions. Work at the forefront of cybersecurity innovations while supporting our valued users. Join our Idira Platform's pCloud group, where your expertise in Python and troubleshooting will markedly improve our service quality. This position involves...

Backstory.ai is seeking a Senior Technical Success Engineer who will own the hardest issues for our largest customers from intake to root cause. You will investigate using logs, live data stores, and internal tooling, and you will help shape product signals and escalation practices. The role targets deep expertise and judgment over throughput, with first...

Metergy Solutions, based in Toronto, is seeking a Customer Care Representative responsible for addressing complex billing issues and customer escalations. Candidates should have previous call center experience, strong critical thinking skills, and attention to detail. This role provides an opportunity for hybrid work and aims to build a supportive work...

As a Global Employee Escalations & Escalations Lead you will manage complex, high-impact client EOR escalations across multiple countries and internal teams, including payroll, benefits, product, compliance, and complex employee relations matter. This role acts as the central point of coordination during critical situations, driving structured resolution,...