escalation jobs in Ottawa

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of...

Opensity Solutions in Canada is seeking a Client Relations Supervisor to lead a team of 3 client relations specialists, guiding daily operations, ensuring client satisfaction, and aligning service delivery with SLAs. This fixed-term role runs from November 1, 2026 to December 15, 2027.You will coach staff, resolve escalations, and coordinate with managers to...

Fullscript is a health technology company offering a remote-first work model with preferred locations in Ottawa, Toronto, Kelowna, or Calgary. The Technical Support Specialist role focuses on validating, reproducing, and documenting customer-reported issues for Engineering, aiming to improve product quality and prevent recurrence.The position values clear...

Fullscript is seeking a Technical Support Specialist to bridge customer-facing teams and Engineering. You will validate and reproduce customer-reported issues, document them clearly, and help prioritize defects based on impact.You will work closely with Engineering to improve product quality over time, not just resolve individual tickets. The role emphasizes...

Part-Time Office and Culture Coordinator - Ottawa Company Description RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for our clients throughout the United States and Canada by means of building new applications, implementing cloud and packaged...

PointClickCare is seeking an Escalation Manager to coordinate efforts resolving escalated customer issues across engineering, product, and support teams. You will also help build the escalation function within the global support organization.Reporting into the VP, Customer Support, you will craft data-driven recovery plans, manage cross-functional meetings,...

Position Summary The Supervisor, Branch Operations is accountable for the disciplined execution of customer service, branch administration, and operational processes at the branch level. This role serves as the operational control point for branch activities, ensuring consistent application of national standards, effective coordination between Customer...

As a Cyber Security Analyst, you will provide frontline monitoring, triage, and escalation support for JSI's cyber security program. This is an early-career individual contributor role with no team leadership responsibilities, designed to build toward more senior security work under the guidance of senior team members. You will report to the Senior Manager,...

Pay or shift range: $76,200 CAD to $94,400 CADThe estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.DescriptionAs a Cyber Security Analyst, you will provide frontline monitoring, triage, and escalation support for JSI's...

Supervisor, Branch Operations - Bilingual - Full-time - Shift: 1st Shift Who We Are Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair &...

We are seeking a highly skilled and detail-oriented Customer Support Team Lead to lead our support operations. This role is responsible for managing ticket workflows, ensuring adherence to client SLAs, leveraging analytics for reporting, and facilitating collaboration across internal teams. The ideal candidate will be an expert in JIRA Service Management and...

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

PEOPLE & CULTURE GENERALIST - OPERATIONS INVEST OTTAWA The People & Culture Generalist is a hands-on operational role that combines HR service delivery with the administrative backbone of the People, Culture & Inclusion function at Invest Ottawa. Working in close day-to-day collaboration with the Manager, People, Culture & Inclusion, this role is the first...

Drive customer satisfaction as a Senior Technical Support Engineer at Nokia in Sunnyvale, CA. Focus on resolving escalated support issues and improving IP network performance. As a part of the R&D support team, you will handle complex product challenges and work asynchronously with teams across the globe. This position allows you to sharpen your engineering...

Job ID#:   Academy – Indigenous ‘Train-to-Hire’ Position         Job Title:  IT Help Desk / Service Desk Specialist (Level 1) Mandatory Skills: 0-2+ Years’ experience (* See ‘Additional Information’) Rate/Salary: Upon Graduation – Rate range is $20-23/hour Start Date: Training Starts – Summer/Fall...

About Giatec Giatec is revolutionizing the concrete industry by bringing smart testing technologies, AI, and IoT solutions to the forefront of every jobsite. Our software and sensor platform, Giatec 360, helps concrete producers and contractors around the world pour smarter, cut waste, and lower the carbon footprint of the built environment. We are an...

Job Title: Operations Supervisor Location: Ottawa and surrounding regions Reports to: Director of Operations Mid Point Salary: $60,000 $62,000   Due to the portfolio, the working schedule will require frequents visits during graveyard shift and early morning shifts.   Job Overview: Servicing our most valued clients, the Operations Supervisor supervises...

Kickstart your career as a Cyber Security Analyst with JSI, focusing on security monitoring and incident response. This entry-level role emphasizes skill building under experienced guidance and follows defined escalation procedures. As a Junior Cyber Security Analyst, you will engage directly with JSI's security program to monitor alerts using tools like...

Pay or shift range: $65,300 CAD to $80,900 CAD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Description As a Cyber Security Analyst, you will provide frontline monitoring, triage, and escalation support for...

About the Position The Manager, Patient Care Services – Evening/Night/Weekend, reporting to the Director, oversees patient care operations during weekend, night and evening shifts. This role ensures the safe, effective, and coordinated delivery of patient care across inpatient programs during non-standard hours, when access to on-site leadership and...