acd systems jobs in Toronto

BrainRidge Consulting is a premium FinTech Technology Consulting firm with the energy of a startup and the experience of an enterprise. With a mission to empower financial institutions and organizations to thrive in the digital age, we provide cutting-edge technology solutions and strategic guidance to drive innovation and growth. As we continue to grow, we...

Discover your potential as an Application Architect specializing in Genesys at Maarut Inc, located in Toronto. This Mid-Senior level role focuses on delivering cutting-edge cloud solutions. You will bring over seven years of experience in system architecture, Genesys Cloud CX, and telephony integrations. Collaborate with teams to ensure smooth...

Build enterprise routing engines with Java and Spring Boot at Miratech, working remotely within its Work From Anywhere culture. Shape real-time interaction distribution. As a Senior Routing Engine Developer, you will develop distributed backend services for contact center operations. The work spans microservices, REST APIs, event-driven architecture,...

OverviewApplications Architect - Intermediate — Mostly Remote! Office Location: DT Toronto, OntarioNote: Please apply on LinkedIn or send your resume to jobs@dimensionaltech.ca.Qualifications7+ experience Genesys Architect call flows, digital channels, and ACD routing7+ experience in deploying VOIP phone systems with deep knowledge and application of...

Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients’ agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and...

Associate Creative Director, Art VML, part of WPP, is seeking an Associate Creative Director of Art (+ ACD, Copy partner) who is ready to do the best work of their career and drive meaningful impact. In this role, you will shape the visual and conceptual vision for high-profile campaigns, translating strategic insights into compelling design and art...

Build enterprise routing engines with Java and Spring Boot at Miratech, working remotely within its Work From Anywhere culture. Shape real-time interaction distribution. As a Senior Routing Engine Developer, you will develop distributed backend services for contact center operations. The work spans microservices, REST APIs, event-driven architecture,...

Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients’ agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and...

Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients’ agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and...

Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients’ agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and...

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a...

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company,...

Role: Bilingual IVR Automation Tester (French & English) Location: Toronto, ON Work Model: Hybrid Experience: 4–6 Years Employment Type: Full-Time (FTE) – Permanent Job Description We are seeking a skilled Bilingual IVR Automation Tester with strong experience in contact centre quality assurance and IVR automation testing. The ideal candidate will have...

1 day ago Be among the first 25 applicantsDirect message the job poster from Maarut IncImplementation PhaseProvide strategic and technical guidance on Genesys Cloud CX capabilities and best practices to meet operational requirementsCollaborate with the vendor and internal teams to design and configure the Genesys platform including call flows, IVR, queues,...

Role: Business Analyst (Contact Center, IVR)Location: Toronto, ONDuration: Long Term ContractJob Description:Business Systems AnalysisCollaborate with Contact Center Operations, Product Owners, CX, Compliance, and Technology teams to understand business needs and translate them into system requirements.Elicit, analyze, document, and manage business,...

Configure CCaaS platforms and integrations for a Big 5 Bank from hybrid Downtown Toronto, working two to three days weekly onsite. Apply APIs, workflows, and telephony concepts to support contact center operations and customer experiences. This twelve month contract focuses on contract to hire for a CCaaS Platform Developer. The position covers...

Associate Creative Director, Art VML, part of WPP, is seeking an Associate Creative Director of Art (+ ACD, Copy partner) who is ready to do the best work of their career and drive meaningful impact. In this role, you will shape the visual and conceptual vision for high-profile campaigns, translating strategic insights into compelling design and art...

Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients’ agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and...

Senior Routing Engine Developer (CX Platform) - Full-time Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at...

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a...