Technical Support Specialist

2 weeks ago


Greater Winnipeg Metropolitan Area, Canada PrecisionERP Incorporated Full time

PrecisionERP/IT is recruiting for a Sr. Technical Support Analyst with 5 years of customer support experience for initial 6+ months to start and able to work 100% ONSITE with our client in Winnipeg, MB.

QUALFICATIONS AND SKILLS:

  • Minimum five (5) years of customer service experience
  • Role is required to be ONSITE during all shifts
  • Flexible in working a variety of shifts within a 7 day / 24 hour operation
  • Have and maintain a valid Drivers License and access to a vehicle
  • Knowledgeable and solid background with the Information Technology Infrastructure Library (ITIL) process methods
  • Completion of a recognized degree or diploma program in an IT related discipline, or an equivalent combination of education, certification and experience
  • Coursework and/or industry certifications are an asset eg: A+, Network+, Linux+, RHCE, MCTS, MCITP, CCNA, OCA
  • Previous Operations Analyst or technical support role
  • Demonstrate technical competency at monitoring and providing Tier II support level
  • Familiarity with the various technologies and troubleshooting techniques
  • Strong written and verbal communication skills, customer service skills, troubleshooting skills, analytical, and organizational skills
  • ITIL certification is considered an asset
  • Technical competency at monitoring and providing Tier II support level is an asset


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