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Technical Support Specialist

1 week ago

Greater Toronto Area, Canada company Full time

**Job Overview**

We are seeking a highly skilled Technical Support Specialist to join our team. As a Deskside Support Technician, you will provide expert technical support and maintenance for our computer equipment.

**Key Responsibilities**

  • Provide on-site technical support and maintenance for computer equipment
  • Troubleshoot hardware and software issues
  • Install and configure new equipment
  • Ensure seamless operation of IT systems

**Requirements**

  1. 5+ years of experience in a related field, including certifications and a Bachelor's degree in IT (or equivalent)
  2. Proficiency in supporting and troubleshooting MacOSx, iOS, Windows 10, and Windows 11 OS
  3. Strong knowledge of MS Office applications
  4. Experience with hardware and software issues troubleshooting
  5. MS End Point Configuration Manager (SCCM) and MS-Intune expertise
  6. Ability to lift computer equipment
  7. Full G License without restrictions and a personal vehicle for travel
  8. Mandatory: eligible for a deep-dive security check and possess a friendly open personality

**Preferred Qualifications**

  1. CompTIA A+, Microsoft Certified Desktop Support Technician (MSDST), Microsoft Certification (MSCSE), Microsoft Specialist in Windows 10/11 preferred, ITIL Foundation Certification, Apple Certified Associate, or equivalent

**Company Culture**

We value teamwork, innovation, and customer satisfaction. If you are passionate about delivering exceptional technical support, we encourage you to apply.