Hydronics Technical Specialist

4 days ago

Winnipeg, Canada EMCO Corporation Full time

At EMCO Corporation, our widespread success comes from an uncompromising commitment to our people. If you want to join an innovative, nationally recognized, and growing company - then come explore a career with us

We have an immediate full-time opportunity available for an energetic **Hydronics Technical Specialist / Support** teammate at our Winnipeg location.

**Position Summary**:
The **Hydronic Technical Specialist / Support **teammate will help maintain and grow all aspects of our Hydronics Department offerings. As the Technical Specialist, your goal will be to provide the highest level of customer service by offering advice, technical product information, recommendations, and installation support. In addition, you will work to identify customer needs as well as promote and sell existing and new products to meet sales objectives.

**Duties and Responsibilities**:

- Support customer inquiries with technical guidance on hydronic products and installations
- Troubleshoot and help create solutions for customers when problems arise
- Perform customer visits to identify customer needs and tailor product and service offerings
- Build and sustain effective working relationships with vendors
- Provide quotations, technical support, and literature to customers to maintain strong relationships and help meet sales targets
- Examine market opportunities and identify new potential customers
- Provide recommendations on new products, services, and market trends to customers and Profit Centre Team
- Participate in trade shows, training, and vendor product meetings to remain up to date on product knowledge, emerging trends, rebates, and product offerings
- Understand and follow safety regulations at all customer locations as well as at the Profit Centre
- Perform other tasks as requested by the Profit Centre Manager

**Qualifications**:

- Grade 12 diploma or equivalent; College and/or University degree an asset
- Outstanding customer service, communication, and problem-solving skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to learn and operate the applicable software system used to process orders
- Experience working in a fast-paced environment with a strong attention to detail
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting
- Excellent time management and organizational skills with the ability to meet tight deadlines
- Strong written and verbal communication skills
- Possess a valid Driver’s License

**Preferred Skills**:

- Previous experience with or knowledge of hydronic products sold at our location
- Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
- Experience using M3, Trend, Eclipse, Word, Excel, and Outlook
- A positive and enthusiastic approach and personality

**About EMCO Red Deer**:
At EMCO Winnipeg, we pride ourselves in providing excellent customer service, focusing on growing our business by doing the right thing and having a team of motivated people that act like owners. We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences.

**What EMCO Offers You**:

- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions

Must be legally entitled to work in Canada.
- Please note that only successful applicants will be contacted for an interview._

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