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ServiceNow Implementation Specialist

4 weeks ago

Canada Pyramid Consulting, Inc Full time

Immediate need for a talented ServiceNow Implementation Specialist (French is required). This is a Fulltime opportunity with long-term potential and is located in Canada(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-60190

Pay Range: CAD$90000 - CAD$95000/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Lead the process of deploying, branding, configuring and customizing client ServiceNow instances.
  • Subject Matter Expert in ServiceNow Modules Implementation, Maintenance and best practices.
  • Deliver training to client teams on implemented ServiceNow solutions.
  • Offer ongoing support and guidance for complex ServiceNow-related issues.
  • Design and build customer-facing portals and service catalogs tailored to client needs.
  • Set up and manage ServiceNow Discovery for automated CMDB infrastructure mapping.
  • Configure and optimize Event Management for proactive issue remediation.
  • Assist in implementing integrations between ServiceNow and other enterprise systems.
  • Propose and implement enhancements to existing client implementations.
  • Work closely with the Business Analyst to gather and refine detailed business requirements.
  • Translate business needs into ServiceNow technical specifications.
  • Assist in creating functional and non-functional specifications for custom developments.
  • Participate in user acceptance testing (UAT) planning and execution.
  • Participate in sprint planning and backlog grooming sessions.
  • Conduct knowledge transfer sessions on implemented solutions and customizations.
  • Create and maintain comprehensive documentation for all implemented features.
  • Provide guidance on best practices for ongoing platform maintenance and optimization.
  • Assist in troubleshooting complex issues that escalate from the support team.
  • Collaborate on continuous improvement initiatives based on support team feedback.
  • Participate in regular sync meetings to address recurring issues and plan proactive measures.

Key Requirements and Technology Experience:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum of 5 years of experience in ServiceNow implementation and administration.
  • ServiceNow Certified System Administrator and Implementation Specialist certifications.
  • Extensive hands-on experience with ServiceNow ITSM, ITOM, and ITAM modules.
  • Proven expertise in ServiceNow customization, scripting, and workflow design.
  • Strong understanding of ITIL framework and IT service management principles.
  • Excellent communication, client-facing skills, problem-solving and analytical skill bilingual (French/English).
  • Additional ServiceNow certifications (e.g., CIS-ITSM, CIS-Discovery, CIS-Event Management).
  • Experience with ServiceNow Performance Analytics and Reporting.
  • Knowledge of ServiceNow SecOps and GRC modules.
  • Familiarity with Agile and DevOps methodologies.
  • Experience working in a managed service provider environment.
  • bilingual (French/English).

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.

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