ServiceNow Developer

1 week ago


Canada Resonaite Full time

Our client is looking for a ServiceNow developer on a contract basis with expertise in Case Management and ITSM

Duration: 80 days effort over next 6 - 10 months for initial phase with option to extend

Location: Ideally hybrid Ottawa

Responsibilities

  • Engage with business partners to capture and review business and functional requirements in the form of user stories, use cases, and process flows.
  • Evaluate ServiceNow components and modules to determine their suitability for business requirements.
  • Contribute to architectural design and high-level solution concepts using the ServiceNow platform.
  • Rapidly prototype and deliver proof-of-concept solutions for stakeholder review.
  • Design, develop, configure, and implement enhancements and fixes across ServiceNow modules and integrations.
  • Lead or contribute to the implementation/migration of ServiceNow modules and third-party system integrations.
  • Develop and maintain Automated Test Framework (ATF) test cases to ensure ongoing quality and reliability.
  • Design and deliver ServiceNow reporting and dashboards to support business analytics needs.
  • Collaborate within Agile/Scrum teams to demo, test, and deliver features in sprint cycles.
  • Provide technical assessments and create supporting technical documentation.
  • Define and document ServiceNow guiding principles and best practices to support scalability and efficiency.

Requirements

  • Proven experience in ServiceNow development, configuration, integration, and implementation across case management and ITSM modules.
  • Strong proficiency in JavaScript, Java, and HTML.
  • Experience developing and maintaining Automated Test Framework (ATF) test cases.
  • Hands-on experience with ServiceNow reporting and dashboards.
  • Demonstrated experience in ServiceNow implementations and/or migrations.
  • Solid understanding of integrating third-party software and APIs with ServiceNow.
  • Experience working in an Agile/Scrum development environment.
  • Strong communication skills and ability to work cross-functionally with business and technical teams.


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