Analyst, Human Resources Digital Quality Assurance
3 weeks ago
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Responsibilities for this position include release and incident response management, daily operational support tickets, and supporting cloud features that enable the development team to leverage the cloud platform to create a great and secure experience for Air Canada's employees worldwide.
Responsibilities:
- Perform detailed testing and validation of HR digital solutions, including HRIS, employee portals, and other HR-related applications.
- Execute test cases, analyze results, and document defects, ensuring they are tracked and resolved in a timely manner.
- Collaborate with HR, HR Digital team, and other stakeholders to understand business requirements and translate them into test scenarios and plans.
- Develop, update, and maintain test scripts based on business requirements and system specifications.
- Ensure that test scripts cover functional, non-functional, integration, and user acceptance criteria.
- Identify, document, and prioritize defects, working closely with developers and vendors to resolve issues.
- Track defect resolution progress and conduct retesting as needed to confirm fixes.
- Support continuous improvement initiatives by analyzing testing processes and identifying areas for enhancement.
- Provide feedback and recommendations to improve the quality and efficiency of HR digital solutions.
- Prepare and maintain detailed documentation of testing activities, results, and issues.
- Generate reports and dashboards that provide insights into QA progress, defect trends, and overall system quality.
- Assist in user acceptance testing (UAT) by providing guidance and support to HR teams during testing phases.
- Work closely with the HR Digital QA Manager, developers, and other stakeholders to align QA activities with project timelines and deliverables.
- Participate in cross-functional meetings to provide QA insights and contribute to the planning and execution of HR digital projects.
- Ensure that all testing activities comply with organizational standards, QA guidelines, and industry best practices.
- Stay updated on HR technology trends and QA methodologies to continuously enhance personal expertise and effectiveness in the role.
- 2-4 years of experience in quality assurance, testing, or a related field, preferably within HR or digital systems.
- Proficiency in QA tools and methodologies, including test case management and defect tracking systems.
- Basic understanding of software development lifecycle (SDLC) and testing phases.
- Experience with automated testing tools is a plus.
- Strong analytical and problem-solving abilities, with an eye for detail.
- Ability to interpret complex requirements and translate them into effective test scenarios.
- Excellent verbal and written communication skills, with the ability to document and explain technical issues clearly.
- Ability to work effectively in a team environment and collaborate with various stakeholders.
- Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines.
- A proactive approach to problem-solving and continuous improvement.
- Willingness to learn and adapt in a dynamic, fast-paced environment.
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
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