Manager, Human Resources Digital Quality Assurance and Change
1 month ago
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
This role drives continuous improvement in QA practices and manages large-scale changes, ensuring smooth transitions and successful adoption of new technologies and processes. By balancing quality assurance and change management, the Manager supports the organization's operational excellence and growth.
Responsibilities:
- Ensure the quality of HR digital solution deployments within the organization, aligning with QA guidelines and enterprise standards.
- Drive improvements in HR digital practices by implementing industry & enterprise best practices, technologies, and processes to deliver high-quality, cost-effective HR digital solutions.
- Assist in developing and executing digital change management strategies that facilitate smooth transitions and minimize resistance to new HR digital processes or technologies.
- Oversee aspects of the HR digital System Development Lifecycle, ensuring compliance with QA guidelines and KPIs in collaboration with HR teams and third parties.
- Evaluate the organization's readiness for changes within HR digital, identifying potential risks and developing strategies to ensure successful adoption of new HR digital solutions.
- Lead HR Digital deliverables' acceptance and change management tasks to achieve successful outcomes.
- Coordinate HR digital teams for programs and deliverables, ensuring efficient team management and alignment with HR project goals.
- Engage with HR stakeholders to gather input, provide updates, and address concerns related to HR digital quality assurance and change management.
- Support the analysis and review of HR digital test scripts, coding, automation, and integration activities, focusing on the overall HR digital system architecture.
- Contribute to continuous improvement in the quality of HR digital solutions by analyzing user feedback and system defects and implementing preventive actions.
- Assist in root cause and business impact analyses for critical incidents in HR digital, helping to implement remediation strategies that enhance HR digital services.
- Monitor the performance of HR digital QA resources, processes, and tools across the HR system lifecycle, maintaining performance metrics.
- Collaborate with HR Digital teams and Corporate IT teams to elevate HR digital QA practices, processes, and team capabilities.
- Mentor team members to develop technical skills and capabilities in HR digital across functions.
- Participate in Management, Operational, and Business Governance Committees related to HR digital, contributing insights and updates as required.
- Ensure adherence to mandatory regulations and processes through governance of HR digital test activities within assigned areas.
- Support HR Digital Training and Communication: Help develop and deliver training programs and communication plans to support HR digital change initiatives, ensuring stakeholders are informed and prepared.
- 8 years of IT technology, operations, people leadership and strategy experience in a large company ISTQB, QA.
- Certifications in core programming languages, agile methodologies (CSPO, PMI-ACP, etc.)
- ITIL v4 foundation or advanced.
- A relevant University degree, and/or relevant experience commensurate to the role.
- Knowledge and experience in applying change management principles, methodologies, and tools.
- Ability to develop and implement change management strategies that drive adoption and minimize resistance.
- Strong analytical skills with the ability to assess risks, analyze complex data, and develop actionable insights.
- Ability to identify root causes of issues and implement effective solutions.
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
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