Director of Finance And Operations

Company Description

WHO ARE WE

Located in the Oakridge area of Vancouver, B.C., Louis Brier Home and Hospital is a 215-bed accredited residential care facility situated next to the Weinberg Residence, which is home to 40 assisted living and 20 private pay complex care residents.

Our Mission at Louis Brier Home and Hospital and Weinberg Residence (LBHH & WR) is to provide compassionate and person-centred care prioritizing quality, safety and innovation, guided by Jewish traditions and values.

Our Vision is to be recognized as a centre of excellence and leaders in healthcare.

Our Values – “CHAI” Hebrew word for LIFE.

Caring

·       We ‘Show It.’

Health, Safety and Wellness

·       We ‘Do It Right.’

Accountability

·       We ‘Own It.’

Integrity

·       We ‘Do What’s Right.’

PURPOSE OF THE POSITION

This position is one of three Directors reporting to the Chief Executive Officer (CEO). The Director of Finance and Operations provides leadership to the organization and the Board of Directors regarding fiscal management strategies/initiatives to meet the goals and objectives for both facilities. As a member of the Senior Leadership Team (SLT), the Director of Finance and Operations is responsible for two key areas:

1. Financial Management: Providing financial leadership and management to the staff and management of the Louis Brier Home and Hospital and Weinberg Residence (LBHH/WR).

Within the context of a resident-and-family-centred care model and in accordance with established standards of professional practice, the mission, vision, and values of LBHH/WR, the Director of Finance and Operations is responsible for the following:

·       All corporate financing functions and business development with partners and potential partners of the LBHH/WR.

·       Ensuring all aspects of corporate fund management and financial assurance such as investments, financing, cash flow management and balance sheet management.

·       Planning, organizing, directing, controlling, and evaluating all policies, procedures and practices relating to financial services, including budgets (operating and capital), finance (capital projects/renovations and ongoing operations), employee pay and benefits and information technology. 

·       Leading and managing the procurement and contract management process as well as overseeing all I.T functions across the organization. Providing analysis and support to the leadership team to facilitate informed decision-making and sound financial management of operations. Writing and reviewing business cases, building and maintaining business partnerships for the organization and managing corporate business initiatives.

·       Collaborating with others in the development of capital plans and monitoring their implementation as well as assisting with the acquisition of equipment and information systems.

1. Operations – Support Services:

Support services are defined as Food Services, Housekeeping, Laundry, Stores and Building Services. The Director of Finance and Operations is responsible and accountable for ensuring that the highest standard of support services is provided to all residents and family of the facility. This includes planning, organizing, directing, controlling, and evaluating all activities of support services defined above. They are responsible for overseeing all aspects of support services, including the following:

·       Providing strong leadership and oversight on all aspects of daily operations and key corporate functions.

·       Providing leadership in strategic planning, developing the organization’s mission statement and philosophy, and in setting operational policies related to environmental conditions, cost controls, labour relations and standards of care. This includes planning, organizing, directing, controlling, and evaluating all activities of Support Services ensuring that nutritional, hygiene/safety, physical plant and operational needs are met.

SCOPE

The Director of Finance and Operations creates and oversees processes to support accountability and performance measurement, ensuring effective and operational decision making, coaching, and motivating the Organizational Staff and Management Team. The primary working relationships of the Director of Finance and Operations are with the LBHH/WR SLT, LBHH/WR committees, peer Directors and Managers of LBHH/WR. Reporting directly to the Director of Finance and Operations are the following: Director of Culinary Services (External Contractor), Manager of Housekeeping and Laundry, Manager of Building Services, Controller, Accountant, Accounts Receivable Clerk, Accounts Payable Clerk and Stores Clerk (2). LBHH has an operating budget of $24 million, an additional $6 million operating budget for the WR and an overall staff of approximately 450. The budget for the Finance and Support Services areas is approximately $8M with 95 direct and indirect reports under Management within this portfolio.

The Director of Finance and Operations supports the Corporate Leadership Team in linking the LBHH/WR’s strategic plans into tangible goals and objectives. They assist in developing the corporate objectives that set the parameters for annual planning cycles, ensures processes and reporting structures are in place for the organization's investment and financing activities as well as processes for the planning, implementing, and reporting of major initiatives and quality improvement. They manage risk with a focus on ensuring reasonable return on investments by managing the corporate treasury and investment portfolios. The Director of Finance and Operations ensures processes and reporting structures are in place for the planning, execution and reporting of internal assurance priorities by managing the execution of a comprehensive risk-based assurance work plan and through the development and recommendation of policies and procedures.

The Director of Finance and Operations ensures the support services strategic objectives align with the overall corporate plan. This oversight responsibility also requires ensuring that strategic objectives are achieved, and an appropriate performance measurement framework is in place. 

The Director of Finance and Operations provides input regarding LBHH/WR Kashruth policy and is responsible for ensuring operational leadership work in conjunction with the Mashgiach, to ensure that Kashruth policies are adhered to in all aspects of food purchase, preparation, service, storage, and clean-up. The Director of Finance and Operations is accountable for providing leadership and direction in the administration of quality measurement and evaluation of vendor performance for contracted services. They act as the LBHH/WR liaison with senior management to develop/modify service level agreements, to resolve any issues arising from the contracted services, and to ensure contractual obligations are provided.

Complexity

The Director of Finance and Operations operates in a complex and dynamic multi-entity healthcare environment and is challenged with ensuring the financial linkage of VCH operating entities to the corporate functions and overall strategic plan. They liaise with funding agencies, business partners and external financiers in the development of effective and accurate multi-year forecasts/estimates and financing plans. The Director of Finance and Operations is challenged with influencing the decision-making process of a large, complex, multi-entity organization and to provide leadership and technical support to the organization in finance related matters. 

Communications can be highly sensitive in nature and require considerable judgement and discretion as well as the ability to discern how messages are to be delivered to various audiences. Innovative thinking and creative solutions to complex problems are required of the Director of Finance and Operations. They are required to consult with and coordinate action plans with others in planning and implementing initiatives that may have corporate-wide implications. The Director of Finance and Operations requires highly developed time management skills in directing a variety of cyclical financial management processes, including financial risk assurance, in addition to an in-depth understanding of the entity specific and corporate cash flow needs, working capital position, debt/equity structure and timely investments.  

Communication and Contacts

Internal

The Director of Finance and Operations interacts primarily with members of LBHH/WR Senior Leadership Team, board committees, peers, LBHH/WR Corporate, Financial Services and front-line employees and other groups as appropriate. Communications involve consulting, coordinating, liaising, directing, and providing information and guidance to others in specialized knowledge and expertise.

External

The Director of Finance and Operations deals with several external contacts including Vancouver Coastal Health (VCH), Ministry of Health, Ministry of Finance, Banks, Auditors, Insurance Providers, CRA, WorkSafe BC and other financial institutions, external financiers, and vendors. Contacts involve coordinating, liaising, negotiating, reporting on investments, and financing requirements as well as maintaining effective relationships with external stakeholders.

QUALIFICATIONS

·       Bachelor’s degree and a recognized Accounting professional designation supplemented by a minimum of 5-7 years of related experience, in progressive leadership roles.

·       Experience in information technology, purchasing practice, inventory control systems, decision support and analysis, payroll, and compensation systems.

·       Financial management experience in a healthcare or public sector environment, as well as knowledge of quality improvement processes, government budgeting and reporting requirements are required.

Salary Range: $100K to $140K