Clinic Coordinator

7 days ago

toronto, Canada Lift Clinic Full time

We are seeking a clinic coordinator to join our established cosmetic clinic in the heart of King West. If you are a people-person with a passion for aesthetics, we want to hear from you


About Lift Clinic

Located in the heart of King West in downtown Toronto, Lift Clinic provides both cosmetic and medical treatments to help patients feel more confident in their own skin.


Founded in 2018 by Lindsay Jones, NP, we offer an alternative for discerning patients looking for a boutique and premium experience that they can't find anywhere else.


At Lift, we believe in natural beauty and natural-looking results. It’s a belief that we can all feel rejuvenated and confident in our own skin, without losing sight of who we are. Our ethos has helped over 3500 patients and inspires us to continue offering the latest treatments, technologies and advanced skincare products.


The Role

You will play an integral role in ensuring the smooth day-to-day operations of the clinic. Your key responsibilities include assisting with administration duties and providing top-notch client service, including but not limited to answering phone calls and emails, scheduling patients and collaborating with our team of Nurse Injectors.


This is a full-time role with a 5 shift-a-week schedule from and opportunities to grow along with the team and clinic.


Responsibilities:

  • Engage compassionately with our patients to ensure they feel recognized, heard, accommodated, and encounter a premium hospitality experience at all times.
  • Efficiently handle all front desk tasks with high attention to detail, including greeting clients, answering phone calls, providing phone consultations regarding procedures offered in the clinic, replying to emails, appointment scheduling, confirming appointments, processing client payments, data entry and reporting.
  • Maintaining a professional and clean front desk and reception area.
  • Receiving deliveries to the clinic & picking and packaging e-commerce orders.
  • Supporting clinic ownership with marketing and social media initiatives.
  • Assisting in maintaining cleanliness of treatment rooms, common areas and store rooms.
  • Maintaining all clinic policies and procedures.


Compensation:

  • Competitive hourly rate offered
  • Paid holiday
  • Team member discount program on all services & products offered at Lift Clinic
  • Employment growth opportunities, training and development


Qualifications:

  • 1+ years of administrative experience in the medical spa or skin care field
  • Strong client service skills and impeccable communication skills
  • Solid work ethic, organizational skills and an ability to manage competing priorities effectively while remaining efficient in your delivery
  • Critical thinking and problem solving ability
  • Proficiency with practice management software such as Jane App
  • Tech savvy and proficient with MS Office (MS Word, Excel, Outlook)


Nice to Haves:

  • Experience using Google Workspace
  • Post-secondary education in Spa Management or similar topic


Job Type: Full-time

Pay: $20.00-$24.00 per hour

Expected hours: 35.5 – 37.5 per week

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