Country Leader for Puresource

The Organization

The NOW Health Group, Inc. located in Guelph, Ontario is a leading company in the health and wellness industry, dedicated to providing high-quality natural products to customers worldwide. With a strong commitment to innovation, sustainability, and customer satisfaction, NOW Health Group has established itself as a trusted brand in the market. The company values integrity, excellence, and continuous improvement, and strives to create a positive impact on the well-being of individuals and communities. As a global organization, they operate with a strong sense of responsibility and are driven by their mission to empower people to lead healthier lives. Join the team and be part of an organization that is making a difference in the world of health and wellness.

The Opportunity

As the Division Country Leader, this individual will have the opportunity to provide strategic direction and shape the future of NOW Health Group and its US-based parent company Puresource. By working with management to establish long-range goals, strategies, plans, and policies, you will play a crucial role in driving the success of the division. Your active listening skills and intellectual curiosity will enable you to understand and improve key processes within the business. With your experience in reporting to a parent corporation outside of Canada, you will bring a unique perspective and contribute to our global growth. As a servant leader, you will have the opportunity to create a collaborative and supportive environment for your team. Your financial management skills will be instrumental in driving profitability and growth. This is an exciting opportunity to make a significant impact and lead the division to new heights.

In addition, as the Division Country Leader, you will have the opportunity to shape the culture of the organization by advocating for the NOW Culture, Values, and Operating Tenets. Your commitment to learning and understanding these principles will inspire and motivate your team to align with the company's vision. By fostering a culture of continuous improvement and innovation, you will drive operational efficiency and exceed division objectives. Furthermore, your experience in commercial development and sales and marketing will allow you to explore new opportunities and expand our market presence. Join us in this exciting opportunity to lead and transform NOW Health Group and Puresource into a thriving and influential player in the industry.

Mandate

As the Division Country Leader, you are responsible for the organization of Puresource in terms of operational efficiency, financial results, manufacturing, distribution, purchasing, IT, customer service, quality, sales and marketing as well as commercial development. You will provide strategic direction by working with management to establish long-range goals, strategies, plans, and policies. You must be willing to learn, understand, and be an advocate for the NOW Culture, Values, and Operating Tenets. The ideal candidate would be a business leader, with a proven track record of profitably growing a division of a large company.

As the Division Country Leader, you will be expected to actively listen and seek learning opportunities, demonstrating intellectual curiosity in understanding key processes within our business. Additionally, your experience in reporting to a parent corporation outside of Canada will be valuable in this role. It is essential that you embody the qualities of a servant leader, prioritizing the needs of your team and fostering a collaborative and supportive environment. As a business leader, you must also possess successful financial management skills, ensuring profitability and growth for the division. Above all, authenticity and humility are key attributes that we seek in a leader for our organization.

Key Accountabilities

The position will include the following responsibilities:

Major Responsibilities

• Strategic Leadership: Provide strategic direction and work with management to establish long-range goals, strategies, plans, and policies for NOW Health Group. Drive the division towards exceeding objectives and financial goals.

• Operational Excellence: Ensure operational efficiency across various functions, including manufacturing, distribution, purchasing, IT, customer service, quality, sales and marketing, and commercial development. Continuously improve processes and implement best practices to optimize productivity and quality.

• Financial Management: Take responsibility for the division's P&L and operational activities. Define and implement annual budget plans, monitor financial performance, and drive profitability. Understand key financial metrics and make data-driven decisions to achieve financial goals.

• Manufacturing and Distribution: Oversee manufacturing and distribution activities to meet quality and productivity goals. Establish production and non-production standards, cost controls, and safety protocols. Implement world-class manufacturing systems and optimize warehouse operations.

• Purchasing and Inventory Management: Direct purchasing activities to ensure quality and supply within budget and space constraints. Implement material requirements planning (MRP) and other tools to improve purchasing performance. Maintain accurate inventory records and optimize inventory turnover.

• Sales and Customer Service: Drive sales across multiple product lines and ensure exceptional customer service. Develop and implement sales strategies to expand market presence and achieve revenue targets. Foster a customer-focused environment and build strong relationships with major customers.

• Team Leadership: Lead and manage a team of employees, including hiring, training, and performance management. Foster a culture of engagement, collaboration, and continuous improvement. Provide guidance and support to ensure the team's success and professional development.

• External Relationships: Act as the principal liaison for NOW Health Group in relationships with major customers, suppliers, competitors, and government agencies. Represent the division externally and build strong partnerships to drive business growth.

• Safety and Compliance: Take responsibility for workplace health, safety, and security. Ensure safety issues are addressed with priority in resource planning and daily operations. Fulfill responsibilities outlined in the company safety management plan and comply with relevant regulations and standards.

• Continuous Improvement: Lead special projects involving process improvement for manufacturing and distribution activities. Evaluate companies for acquisition potential. Drive a culture of continuous improvement, innovation, and change to enhance operational effectiveness and efficiency.

Candidate Profile

The successful candidate will have the following:

Education:

• A strong educational background, preferably with a bachelor’s degree (B. A.) from a four-year university program. Advanced degree preferred.

Experience:

• Experience with distribution and inventory management is required, preferably in a food-related industry.
• At least 10+ years' experience in successfully managing multiple FDA-governed manufacturing facilities as well as the Canadian food safety agencies (NHPD, CFIA and Health Canada). Responsibility for at least 200 employees.
• Experience working in the natural products industry or with a supplement company is desirable.

Competencies and Attributes:

• Ability to think strategically, anticipate future consequences and trends and incorporate them into the organizational plan. Develop a clear vision for the division and align strategies to achieve long-term goals.
• Effectively build organization and staff capacity, developing a top-notch workforce and processes that ensure smooth operations. Foster a culture of continuous learning and development.
• Demonstrate a high level of adaptability and a history of improving business results through accountability and cost management. Drive a culture of continuous improvement and innovation.
• Communicate proactively and effectively, both verbally and in writing. Keep others informed and listen carefully to input and feedback. Build strong relationships and collaborate with stakeholders at all levels.
• Ability to implement change and obtain commitment through coaching, training, and clear expectations. Lead and support the organization through change initiatives and effectively manage resistance.
• Create a customer-focused environment where excellent service is provided to all customers. Understand customer needs and expectations, and drive initiatives to enhance customer satisfaction.
• Build and sustain employee engagement by creating a culture of efficient execution and accountability. Foster an environment where individuals and teams can excel and continuously improve. Support the development and growth of employees.
• Demonstrate synergetic and cross-functional leadership skills. Collaborate effectively with colleagues, teams, and stakeholders to achieve common goals and drive organizational success.
• Ability to prioritize and shift directions as business needs require. Maintain a positive attitude and high-quality workload. Adapt to changing circumstances and navigate through ambiguity.
• React quickly and appropriately to opportunities and problems. Follow up in a timely manner to resolve issues. Demonstrate strong analytical and problem-solving skills to make informed decisions.
• Proven track record of exceeding goals and a bottom-line orientation. Make sound decisions based on analysis, wisdom, experience, and judgment. Drive results and achieve business objectives.
• Articulate a safety vision for the team and reinforce the importance of safety throughout the organization. Consider safety implications in decision-making and ensure compliance with safety protocols and regulations.