Customer Service Manager

3 weeks ago

Burnaby, Canada Talent Harbour Full time

Are you eager to enhance your career with a dynamic, innovative company? Join the Talent Harbour Group, one of Western Canada's fastest-growing boutique talent management firms, as our new Customer Services Manager This role is perfect for someone with a strong track record in delivering exceptional customer experiences, business development, and account management.


As the Customer Services Manager, you will lead our client services department and be the driving force behind our commitment to delivering exceptional service. In addition to overseeing daily operations, you will drive the expansion of our services through cross-selling to existing customers and providing tailored solutions to meet their needs. This role combines elements of customer service, business development, and account management.


Responsibilities:

  • Lead and manage a team to efficiently handle correspondence, calls, and emails, ensuring smooth communication.
  • Develop and implement strategies to enhance client retention, cross-selling opportunities, and revenue generation, demonstrating strong account management skills.
  • Identify and pursue new business opportunities through proactive prospecting, networking, and relationship building
  • Prepare and deliver compelling presentations and proposals to prospective clients, showcasing our services and value proposition.
  • Efficiently manage the sales pipeline, from lead generation to closure, while ensuring high-quality service delivery to existing clients.
  • Oversee general administration, including researching and sourcing for recruitment.
  • Effectively schedule and coordinate meetings and appointments.
  • Build and nurture positive client relationships through outstanding service.
  • Professionally address client inquiries via multiple channels.
  • Collaborate with various departments for seamless client satisfaction.
  • Maintain accurate client records using our CRM system.
  • Transform client feedback into valuable insights for improvement.
  • Prepare essential reports and documents.
  • Generate Accounts Payable/Receivable (AP/AR) invoicing.
  • Develop and implement strategies to enhance client retention.


Requirements:

  • Demonstrate proactive, leadership-oriented can-do attitude.
  • Be comfortable doing business development
  • Showcase strong leadership and emotional intelligence skills.
  • Thrive in a fast-paced environment, showcasing moving with a sense of urgency.
  • Exhibit excellent typing and computer skills.
  • Possess a minimum of 3 years' experience in a customer service, business development, or leadership role.
  • Demonstrate outstanding communication skills (written and verbal).
  • Showcase strong problem-solving and critical thinking abilities.
  • Efficiently manage time and stay organized.
  • Be proficient in MS Office and office equipment.
  • Balance independent and collaborative work.
  • Show meticulous attention to detail and data accuracy.
  • Uphold confidentiality and handle sensitive information.
  • Excel in interpersonal skills, communication, and active listening.
  • Adapt quickly to changing priorities and deadlines.


What We Offer:

This is a full-time leadership position offering competitive compensation, including salary and bonuses. Join our dynamic team, contribute to our growing success, and become a key player in our journey.


Apply Today:

If you’re a proactive, detail-oriented CSR professional ready for a leadership role within a fast-growing company, seize this opportunity. Join us in shaping our ongoing success.

*CANDIDATE MUST BE WILLING TO COMMUTE TO PORT MOODY AREA, PENDING OFFICE RELOCATION*


Pay: $65-75K base salary, with potential total compensation of $90-100K+ including performance incentive bonuses.


Supplemental pay types:

  • Commission pay


Work Location: In person

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