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Marketing Account Manager

2 months ago

British Columbia, Canada Banch Marketing Full time


Job Description

Overview:

We are seeking a highly motivated and skilled Account Manager to join our dynamic team. The ideal candidate will be responsible for managing relationships with up to 30 clients, ensuring that their business goals are met through effective communication, strategic planning, and execution. This role requires a proactive approach to client relationship management, offering insights and solutions while maintaining a high level of client satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for a diverse portfolio of clients, building and maintaining strong, long-lasting relationships.
  • Develop a deep understanding of each client's business objectives, providing strategic guidance and solutions to meet those goals.
  • Manage client communications, ensuring timely updates, insights, and reports on project or campaign performance.
  • Collaborate with internal teams to ensure the successful execution of client projects, aligning client goals with team efforts.
  • Analyze client needs and challenges, offering data-driven recommendations for improvement and optimization.
  • Conduct regular check-ins and strategy sessions with clients to review progress, discuss upcoming initiatives, and align on long-term plans.
  • Be readily available for client consultations, offering expert advice and addressing any concerns or questions.
  • Proactively identify new opportunities for growth within existing accounts, ensuring clients receive maximum value from services.
  • Foster strong client relationships through personable and professional interactions, ensuring client satisfaction and retention.

Requirements:

  • Proven experience in account management or a related field, with a successful track record of managing multiple client accounts.
  • Strong problem-solving skills, with the ability to offer strategic solutions to meet client objectives.
  • Exceptional communication and interpersonal skills, capable of building rapport with clients and effectively conveying strategies and insights.
  • Strong organizational skills, with the ability to manage multiple accounts simultaneously and respond to shifting priorities.
  • Ability to work independently, demonstrating initiative, diligence, and a results-oriented mindset.
  • Flexible and adaptable, capable of thriving in a fast-paced environment.
  • Proficiency with tools such as CRM software, Zoom, and Slack for client communication and internal coordination.