Customer Service Advisor

1 month ago

PointeClaire, Canada Kelly Professional & Industrial Full time

Our client, a multinational corporation in the Automotive manufacturing industry located in Pointe Claire, QC is looking for an experienced Service Administrator. The ideal candidate should be knowledgeable about the mechanics of the cars. This is a full time 12 months contract with a possibility of extension.

**The working days and hours are Monday-Friday; 6am-3:30pm.


Job Summary:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.

Key Responsibilities:

Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.

Assesses customers needs and gathers pertinent information

Creates basic work orders in appropriate systems

Provides some status updates to customers, as requested


Qualifications and Competencies

Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Directs work - Providing direction, delegating, and removing obstacles to get work done.

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and

authenticity.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; documents results of troubleshooting in business systems to communicate what has

been done for payment and historical tracking.

Warranty Process - Analyzes customer issues to verify root cause of failure and associated

progressive damage using the company's published service information; files a claim in the

appropriate system using proper documentation and requirements to receive accurate settlement.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools;

Service Documentation - Creates and verifies customer, equipment and technical information;

captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.


Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.


Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Top 3 Skills you are looking for:

1.French and English fluent speaking

2. Diesel Engine knowledge

3.Attention to detail

**Additional Manager notes**

To be successful in this role the candidate will need to be Fluent in French and English. This role requires invoicing processing, quoting to clients, building customized invoices, and working with technicians. The ideal candidate will need to have Microsoft programs knowledge and computer skills along with great customer service skills. The role requires some flexing in and out with helping others as needed. Someone with technical advisor experience would be a bonus.


What Do We Offer You?

· Competitive base+ 4% weekly vacation pay

· Prompt weekly paychecks via direct deposit

· Free training and continuous learning opportunities via our Kelly Learning Center (online)


About Kelly Services

At Kelly, we believe in the strength of relationships rather than transactions. That's why we are committed to placing job seekers among the best employers in Canada and around the world. Our positions range from entry levels to manager levels on a temporary or permanent basis.

Job Types: Full-time, Contract

  • Customer Service Advisor

    1 month ago

    Pointe-Claire, Canada Kelly Professional & Industrial Full time

    Our client, a multinational corporation in the Automotive manufacturing industry located in Pointe Claire, QC is looking for an experienced Service Administrator. The ideal candidate should be knowledgeable about the mechanics of the cars. This is a full time 12 months contract with a possibility of extension. **The working days and hours are Monday-Friday;...

  • Customer Service Advisor

    2 weeks ago

    Pointe-Claire, Canada Kelly Professional & Industrial Full time

    Our client, a multinational corporation in the Automotive manufacturing industry located in Pointe Claire, QC is looking for an experienced Service Administrator. The ideal candidate should be knowledgeable about the mechanics of the cars. This is a full time 12 months contract with a possibility of extension.**The working days and hours are Monday-Friday;...

  • Customer Service Advisor

    4 weeks ago

    Pointe-Claire, QC, Canada Kelly Professional & Industrial Full time

    Our client, a multinational corporation in the Automotive manufacturing industry located in Pointe Claire, QC is looking for an experienced Service Administrator. The ideal candidate should be knowledgeable about the mechanics of the cars. This is a full time 12 months contract with a possibility of extension. **The working days and hours are Monday-Friday;...

  • Beauty Advisor

    1 week ago

    Pointe-Claire, Quebec, Canada Sephora Full time

    About the RoleWe are seeking a highly skilled and passionate Beauty Advisor to join our team at Sephora. As a Beauty Advisor, you will be responsible for providing exceptional customer service and expertise in all things beauty.Key ResponsibilitiesPersonalized Beauty Consultations: Conduct in-depth consultations with clients to understand their beauty goals...

  • Beauty Advisor

    2 weeks ago

    Pointe-Claire, Quebec, Canada Sephora Full time

    About the RoleWe are seeking a highly skilled and passionate Beauty Advisor to join our team at Sephora. As a Beauty Advisor, you will be responsible for providing exceptional customer service and expertise in all things beauty.Key ResponsibilitiesPersonalized Beauty Consultations: Conduct in-depth consultations with clients to understand their beauty goals...

  • Service Advisor

    4 weeks ago

    Pointe-Claire, Canada Volvo West Island Full time

    SERVICE ADVISOR JOB AT POINTE-CLAIRE FOR VOLVO WEST ISLAND.SalaryApply with your own termsWorkplace : Pointe-Claire, QCREQUIREMENTSDriver's licensePassenger Car Driver's LicenseQualitiesOrganizedTeam spiritResponsibleWORKING CONDITIONSA retirement plan for employeesCompetitive compensationContinual trainingDental insurance planEmployees...

  • Beauty Advisor

    6 days ago

    Pointe-Claire, Quebec, Canada Sephora Full time

    About the RoleWe are seeking a highly skilled and passionate Beauty Advisor to join our team at Sephora. As a Beauty Advisor, you will be responsible for providing exceptional customer service and expertise in all things beauty.Key ResponsibilitiesProvide Personalized Beauty Consultations: Understand clients' beauty goals and recommend suitable products and...

  • Beauty Advisor

    6 days ago

    Pointe-Claire, Quebec, Canada Sephora Full time

    About the RoleWe are seeking a highly skilled and passionate Beauty Advisor to join our team at Sephora. As a Beauty Advisor, you will be responsible for providing exceptional customer service and expertise in all things beauty.Key ResponsibilitiesProvide Personalized Beauty Consultations: Understand clients' beauty goals and recommend suitable products and...

  • Costco Customer Success Advisor

    3 months ago

    Pointe-Claire, Canada Transformer Table Full time

    Vous avez le sens de l'humain et aimez le service à la clientèle ? Transformer Table a le poste qu'il vous faut ! Nous recherchons un conseiller en réussite client pour aider nos clients Costco avec des questions concernant leurs commandes afin de se joindre à notre équipe en pleine croissance ! Note importante : Ce poste est un poste à temps plein,...

  • Beauty Advisor/Artist

    6 days ago

    Pointe-Claire, Quebec, Canada MAC Full time

    Beauty Advisor/Artist OpportunityWe are seeking a highly skilled and creative Beauty Advisor/Artist to join our team at MAC. As a Beauty Advisor/Artist, you will be responsible for providing a welcoming and inspirational in-store experience to our customers, educating and delighting them with your expertise in make-up artistry.You will work closely with our...

  • Beauty Advisor/Artist

    6 days ago

    Pointe-Claire, Quebec, Canada MAC Full time

    Beauty Advisor/Artist OpportunityWe are seeking a highly skilled and creative Beauty Advisor/Artist to join our team at MAC. As a Beauty Advisor/Artist, you will be responsible for providing a welcoming and inspirational in-store experience to our customers, educating and delighting them with your expertise in make-up artistry.You will work closely with our...

  • Beauty Advisor/Artist

    2 weeks ago

    Pointe-Claire, Quebec, Canada MAC Full time

    Beauty Advisor/Artist OpportunityJob SummaryWe are seeking a highly skilled and creative Beauty Advisor/Artist to join our team at MAC. As a Beauty Advisor/Artist, you will be responsible for providing a welcoming and inspirational in-store experience to our customers, educating and delighting them with your expertise in make-up artistry.You will work...

  • Beauty Advisor/Artist

    1 week ago

    Pointe-Claire, Quebec, Canada MAC Full time

    Beauty Advisor/Artist OpportunityJob SummaryWe are seeking a highly skilled and creative Beauty Advisor/Artist to join our team at MAC. As a Beauty Advisor/Artist, you will be responsible for providing a welcoming and inspirational in-store experience to our customers, educating and delighting them with your expertise in make-up artistry.You will work...

  • Paid Services Beauty Advisor

    3 weeks ago

    Pointe-Claire, Quebec, Canada Sephora Full time

    Job ID: 253696 Location: QC-Pointe Claire (0522) Address: 6815 Trans-Canadienne, Pointe-Claire, QC H9R 1C4, Canada (CA) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Part Time Position Type: Regular You'll love working here... As our Paid Service Beauty Advisor, you are an expert in all thing's beauty You're here to guide our clients on their...

  • FT Beauty Advisor, Shiseido

    4 days ago

    Pointe-Claire, Quebec, Canada Hudson's Bay Full time

    About the Role:We are seeking a highly motivated and customer-focused Beauty Advisor to join our team at Hudson's Bay. As a Beauty Advisor, you will be responsible for providing exceptional customer service and promoting our beauty products to our clients.Key Responsibilities:Provide personalized beauty consultations to clients to understand their skin...

  • FT Beauty Advisor, Shiseido

    4 days ago

    Pointe-Claire, Quebec, Canada Hudson's Bay Full time

    About the Role:We are seeking a highly motivated and customer-focused Beauty Advisor to join our team at Hudson's Bay. As a Beauty Advisor, you will be responsible for providing exceptional customer service and promoting our beauty products to our clients.Key Responsibilities:Provide personalized beauty consultations to clients to understand their skin...

  • Branch Customer Advisor

    4 weeks ago

    Pointe-Claire, Quebec, Canada Société québécoise du cannabis (SQDC) Full time

    Position: Customer Service Representative at Société québécoise du cannabis (SQDC)As a Customer Service Representative, your primary role will be to warmly welcome, guide, and assist customers at SQDC. You will be tasked with delivering precise and high-quality information tailored to meet customer needs while aligning with the organization's social...

  • Branch Customer Advisor

    4 weeks ago

    Pointe-Claire, Quebec, Canada Société québécoise du cannabis (SQDC) Full time

    Position: Customer Service Representative at Société québécoise du cannabis (SQDC)As a Customer Service Representative, your primary role will be to greet, assist, and serve clients at the SQDC. You are expected to deliver precise and high-quality information that aligns with the customer's requirements while adhering to the organization's social...

  • Electronics Sales Advisor

    3 months ago

    Pointe-Claire, Canada Addison électronique Pointe-Claire Full time

    _Do you like to tinker? Do you know about electronics, electricity, audio or computers? Are you passionate about client services? We have something for you. _ The sales advisor is in constant interaction with the customers to explain the advantages of products to meet their needs and expectations. **Main functions**: - Greet, help customers and answer...

  • Small Business Advisor

    3 months ago

    Pointe-Claire, Canada Scotiabank Full time

    Requisition ID: 201027 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing**: Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional...