Bilingual Collections Specialist

3 weeks ago

Markham, Canada Exact Match Recruitment Full time

Exact Match is a strategic recruitment partner focused on connecting experienced Professions with exceptional employers across Canada and the USA. Our client, a global Vehicle Manufacturer, is looking to hire an experienced bilingual collections specialist to join their team in the East GTA. Responsibilities: Manage an assigned portfolio of delinquent accounts for high value assets Investigate discrepancies in accounts Contact delinquent customers via phone, email and text messages Issue demand letters in accordance with provincial legislation Work with customers to resolve delinquencies and mitigate losses Negotiate and approve payment terms and document actions in the collection system Manage credit card and pre-authorization payments Perform advanced prevention activities, like skip tracing and field chasing and support the administrative work required to impound and repossess vehicles Work with staff from credit and recovery departments to process repossessions Coordinate assignments to bailiffs and work with dealers and bailiff’s to ensure vehicles are repossessed and securely stored Maintain up to date customer information and notes Qualifications: University degree or college diploma in finance or related field preferred Fully bilingual, fluent in both English and French Strong written and oral communication skills Strong customer facing skills, able to de-escalate tense situations and negotiate acceptable terms with distraught clients Minimum 2 years collections experience, preferably in a captive finance setting Advanced problem solving skills, able to come up with creative solutions for delinquent customers. Strong computer skills, will be using MS Office extensively, including word, excel and outlook. This is a hybrid position, with 5 days /week on site thru the probationary period and option to move to 3 days / week on site once the probationary period has been successfully completed.

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