Operations Supervisor
1 week ago
Company Description
Kalido Hospitality Group is a leader in innovative hospitality management, specializing in hotels, serviced apartments, and short-term rentals. Our expertise spans development & design, revenue management, sales, marketing, and operations. We collaborate with developers, owners, and operators to help properties thrive in today’s fast-paced hospitality landscape.
Role Description
Kalido Hospitality Group is seeking a full-time Operations Supervisor to join our team in the Greater Vancouver Metropolitan Area. This is not your typical 9-to-5 job. We’re looking for someone flexible, hands-on, and ready to wear multiple hats. You’ll handle a bit of everything—from managing teams and overseeing daily operations to solving challenges on the spot, all with a friendly and proactive attitude.
As an Operations Supervisor, you’ll be responsible for day-to-day operations, staff management, quality service, and operational efficiency. Success in this role requires strong leadership, problem-solving skills, and a collaborative spirit.
Qualifications
• Experience in operations management in hospitality (preferably in hotels and vacation rentals)
• Strong leadership and team-building skills
• Excellent communication and interpersonal abilities
• Detail-oriented with sharp problem-solving skills
• Familiarity with hospitality regulations and industry best practices
• Proficiency in relevant software and systems
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• Bachelor’s degree in Hospitality Management or related field (preferred)
Responsibilities
Room Operations Excellence
• Set clear objectives for the team, focused on guest satisfaction and efficiency.
• Foster a supportive, motivating environment that encourages teamwork and continuous growth.
• Analyze guest and employee feedback to drive improvements.
• Lead by example, showing team members how to meet and exceed guest expectations.
Property Operations Management
• Coordinate operations across departments, implementing plans when needed.
• Share guest satisfaction data promptly and address employee concerns with a proactive approach.
• Support scheduling strategies aligned with guest demand and operational goals.
• Step in wherever needed to meet the demands of the day.
Enhancing Guest Experience
• Uphold brand service standards and champion continuous improvement.
• Provide warm, courteous service, addressing guest concerns promptly and professionally.
• Ensure the team’s compliance with high hospitality standards.
Financial Performance Support
• Assist in quality audits and implement key control measures.
• Review financial data to identify cost-saving and revenue-boosting opportunities.
Human Resources Management
• Support hiring decisions, ensuring thorough orientations for new hires.
• Gather and respond to employee feedback, handling concerns fairly and promptly.
• Consistently apply policies and procedures and recognize team achievements to foster a positive culture.
Job Category Rooms, Reservations & Guest Services Operations
Location Vancouver, British Columbia
Schedule Full-Time
Located Remotely? N
Relocation? N
Travel Required? Y
Position Type Management
Compensation The salary range for this position is $55,000 to $65,000 annually
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