Account Supervisor

3 weeks ago


Toronto, Canada Media One Creative Inc. Full time

Job Title:  Account Supervisor


Overview:


As an Account Supervisor, you will play a pivotal role in maintaining strong client relationships, overseeing account management strategies, and ensuring the successful execution of projects. This position requires a blend of strategic thinking, leadership skills, and a deep understanding of client needs and industry trends. You will collaborate closely with internal teams to deliver exceptional service and drive growth for both the client and the agency.

Responsibilities:

  • Build strong, long-lasting relationships with clients, acting as a trusted advisor
  • Develop and implement strategic account plans to achieve revenue targets and growth objectives
  • Collaborate with internal teams to ensure timely and successful delivery of solutions according to client needs
  • Identify opportunities for upselling and cross-selling additional products or services
  • Resolve client issues and concerns in a timely and effective manner
  • Stay informed about industry trends and competitors to provide insights and recommendations to clients


  • Client Relationship Management:
  • Serve as the primary point of contact for assigned clients, fostering strong relationships built on trust and communication.
  • Understand clients' business objectives, challenges, and opportunities to provide strategic guidance and solutions.
  • Conduct regular meetings and check-ins to assess client satisfaction, gather feedback, and identify areas for improvement.
  • Account Strategy and Planning:
  • Develop comprehensive account plans aligned with clients' goals and objectives.
  • Lead strategic discussions, offering insights and recommendations to drive client success.
  • Collaborate with cross-functional teams to develop integrated marketing strategies tailored to client needs.
  • Project Management:
  • Oversee the execution of client projects from initiation to completion, ensuring they are delivered on time, within budget, and according to specifications.
  • Coordinate with internal teams (creative, digital, media, etc.) to allocate resources, set priorities, and meet deadlines.
  • Monitor project performance and KPIs, proactively addressing any issues or risks that may arise.
  • Team Collaboration:
  • As a growing agency, there are currently no direct reports to this role. 

  • Financial Management:
  • Manage account budgets, ensuring profitability and adherence to financial targets.
  • Monitor billing and invoicing processes, resolving any discrepancies or issues as needed.
  • Identify opportunities for organic growth and upselling additional services to clients.

Qualifications:

  • Bachelor's degree in Marketing, Advertising, Business Administration, or related field.
  • 4+ years of experience in account management or client services, preferably in an agency environment.
  • Strong understanding of marketing principles, including digital and traditional channels.
  • Excellent communication and presentation skills, with the ability to articulate ideas clearly and persuasively.
  • Proven track record of building and maintaining client relationships.
  • Exceptional organizational and time management abilities, with a keen attention to detail.
  • Leadership qualities with the ability to inspire and motivate team members.
  • Proficiency in project management tools and software (e.g., Asana, Trello, Basecamp).
  • Familiarity with CRM platforms and analytics tools is a plus.


Salary Range: $75-80K


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