Director Client Success

4 weeks ago

Winnipeg, Canada IMT Corporation Full time

Director Client Success

(Winnipeg, MB. Hybrid remote)


IMT is an industry leader in delivering innovative master data management, advanced data integration, and healthcare specific analytics solutions for our clients. We are seeking a Director of Client Services to join our dynamic team of innovative thinkers and problem solvers.


We support our team’s growth by offering professional development opportunities, including training, access to advanced tools and equipment, collaboration with senior team members, mentorship, and engaging challenges.


Our compensation package includes competitive pay, an annual performance-based bonus, comprehensive benefits (life, health, dental, disability, and fitness), and a group RRSP program with employer matched contributions.


Overview


IMT is looking for an experienced Director of Client Success to lead and grow the services team. Client Success services include architecture, design, analysis, project management, and implementation services to healthcare and government clients.


Reporting to the COO, this leadership role is essential in driving Client Success through outstanding service delivery, effective team management, and strategic business expansion.


The ideal candidate will have in-depth expertise delivering MDM solutions, data sharing and integration for healthcare organizations, a proven track record of building strong client relationships, and a passion for leading teams to exceed expectations which leads to another referenceable IMT client.



What you will be doing


Team Leadership and Development:

  • Build, manage, and mentor a high-performing professional services team.
  • Establish and maintain a Project Management Office (PMO) and mentor team members in best practices.


Client Success and Relationship Management:

  • Foster strong, ongoing relationships with new and existing clients.
  • Ensure all professional services projects are delivered on time, within budget and aligned with client goals.


Business Development:

  • Collaborate with Sales and Advisory Services to develop proposals, respond to RFPs, and deliver statements of work.
  • Actively engage in business development activities to propose and sell additional services to new and existing clients.


Operational Excellence:

  • Develop and implement new processes and methodologies for service delivery.
  • Monitor and manage the professional services team to ensure high-quality execution and client satisfaction.


Strategic Leadership:

  • Manage the professional services P&L, ensuring profitability and growth.
  • Stay current on industry trends, client needs, and emerging best practices to continuously improve service offerings.


Qualifications


  • Extensive experience building, managing, and mentoring professional services teams, including P&L accountability.
  • Expertise in data sharing and integration services for healthcare delivery organizations. Experience with Canadian and US healthcare is preferred.
  • Proven ability to develop and manage a PMO and implement project management best practices.
  • Strong business development skills, including experience with proposal creation, RFP responses, and crafting statements of work.
  • Exceptional communication, presentation, and writing skills.
  • Entrepreneurial mindset with a focus on driving client success, revenue growth, and profitability.
  • Self-motivated and collaborative, with a track record of working effectively across teams and with clients.



Next Steps


If you are interested in this position and consider yourself a good fit for IMT, please respond to this posting with both a short letter to briefly introduce yourself and explain why working at IMT is for you, and your CV. If your application is successful, we will e-mail you to schedule an interview as soon as possible. Please send to HR@IMT.CA


We look forward to hearing from you.

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