Senior Deskside Support Technician

5 days ago


Canada Raso360 Full time

Senior Deskside Support Technician


Job Description


We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Working in fast passed post migration environment where 15- 20 calls per day will need to be resolved. Documentation of solutions produced and submitted to a team leader for publication to Steady State Support teams.


Key Accountabilities:

  • Deliver technical support services in a courteous and responsive manner.
  • Support a migration of Windows 10 to Windows 11.
  • Troubleshoot and resolve common application issues.
  • Consistently demonstrate interpersonal and customer service skills in English and Spanish.
  • Update Service now and leverage Knowledgebases.
  • Understanding of Remote Support vital for this effort.


Requirements/ Qualifications:

  • 5 years of work-related experience in enterprise environments.
  • Experience working with laptops and both Windows 10 and Windows 11 operating systems.
  • CompTIA A+ and Windows 11 certification required.
  • Associate’s degree or technical training or equivalent combination of education and experience
  • Demonstrated ability to multitask, troubleshoot and document solutions once resolved.
  • Excellent customer service and communication skills in English and Spanish.
  • Experience working with Lenovo laptops, Windows 11 operating systems and various Applications including O365 Banking applications like Tompson One and others.
  • Experience with ServiceNow required.



  • Canada Raso360 Full time

    Senior Deskside Support Technician Job Description We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Working in fast passed post migration environment where 15- 20 calls per day will need to be resolved. Documentation of solutions produced and submitted...


  • Canada Raso360 Full time

    Senior Deskside Support TechnicianJob DescriptionWe are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Working in fast passed post migration environment where 15- 20 calls per day will need to be resolved. Documentation of solutions produced and submitted to...


  • Canada Amica Senior Lifestyles Full time

    About the OpportunityAt Amica Senior Lifestyles, we are committed to providing exceptional care to our residents. As a Licensed Practical Nurse, you will play a vital role in delivering high-quality care and promoting the well-being of our residents.Key ResponsibilitiesProvide direct care to residents, including administering medications, wound care, and...

  • Senior Care Nurse

    4 weeks ago


    Canada Amica Senior Lifestyles Full time

    About the Role:We are seeking a skilled Licensed Practical Nurse to join our team in an ambulatory care setting. As a LPN at Amica Senior Lifestyles, you will have the opportunity to provide high-quality care to our residents while promoting their overall well-being.Key Responsibilities:Provide proactive care to residents, including assessments and...

  • Security Technician

    7 months ago


    Canada Fresche Solutions Full time

    As a Security Technician under the Senior Director of IT Solutions, you'll support cybersecurity efforts and monitor security tools safeguarding our assets and users. Your role involves risk management, incident response, and maintaining security systems. You'll analyze threats, assist in patching, and provide technical support to...


  • Canada, CA Sienna Senior Living Full time

    We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. Moreover, we truly believe it is a privilege to serve Canada’s seniors, ensuring they live...


  • Canada Zortech Solutions Full time

    At Zortech Solutions, we are seeking a highly skilled Senior Customer Support Professional to join our team.This role offers an exciting opportunity to work in a dynamic environment where you will be responsible for providing exceptional customer service and support to clients.The ideal candidate will possess strong communication skills, be able to work...


  • Canada Sienna Senior Living Full time

    Resident & Family Experience Coordinator III Role SummaryThe Resident & Family Experience Coordinator III is a critical role within our communities, impacting the lives of residents and fostering human connection. This position plays a key part in ensuring a seamless transition for residents, their families, and our team members.Key Responsibilities:Lead the...

  • Accounting Technician

    5 months ago


    Canada BFL Canada Full time

    Job Details Description **We offer more than a job, we offer a career!** - We support our employees to shape their career by encouraging continuing education and investing in training and development. - We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and...


  • , NU, Canada Donna Cona Inc. Full time

    Reference #: 7624Location: NunavutType: Sub-contract Donna Cona Inc. is currently seeking a Senior Application Support Analyst for one of our clients to assist with a Windows 11 rollout and hardware refresh, including laptops/desktops, cameras, scanners, and printers in each community, followed by u


  • Canada Syren Cloud Inc Full time

    Syren Cloud Inc is seeking an experienced Senior SAP Support and Maintenance Expert to lead our SAP support operations.About the RoleWe are looking for a highly skilled professional with extensive experience in SAP modules, including SD, FI, LE, MM/IM, CAR, EWM, Basis, Security, and ABAP.The ideal candidate will have strong leadership skills, excellent...

  • Computer Technician

    5 months ago


    Canada LCI Education Full time

    Reporting to the Director of Information Technology, the IT Technician will perform a variety of user support and Active Directory account administration tasks. This is an on-site position at Lasalle College. **Hours**: Monday to Friday (7:30am to 8pm) - Rotating schedule with the IT team. RESPONSIBILITIES - Process requests from our centralized ticketing...


  • Canada LCI Education Full time

    Temporary full-time position for one year As an administrative technician, you are responsible for carrying out various technical work of an administrative nature for the direction of studies and mainly for academic administrative support, particularly in areas related to the management of financial and material resources and school organization. You can...

  • Assembly Technician

    5 months ago


    Canada WeighPack Systems Inc Full time

    **Who we are**: - WeighPack has become a leader in developing and manufacturing Packaging Machinery solutions worldwide alongside our partner companies in the US, Italy, and China. Our diverse and multi-disciplined team of professionals are fun and exciting to work with as our general population are skilled labor committed to growth. We are a transparent...


  • Canada OnActuate Full time

    Job Title: Senior Dayforce ConsultantWe are seeking an experienced Senior Dayforce Consultant to join our team at OnActuate. As a Senior Dayforce Consultant, you will be responsible for implementing and supporting our clients' Human Capital Management (HCM) solutions using Ceridian/Dayforce software.Key Responsibilities:Lead the implementation of HCM...

  • Accounting Technician

    5 months ago


    canada Fed Finance Full time

    Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Fondé en 2001, le cabinet Fed Finance est spécialiste du recrutement temporaire...

  • Accounting Technician

    5 months ago


    canada Fed Finance Full time

    Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Fondé en 2001, le cabinet Fed Finance est spécialiste du recrutement temporaire...

  • Accounting Technician

    5 months ago


    canada Fed Finance Full time

    Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career.Fondé en 2001, le cabinet Fed Finance est spécialiste du recrutement temporaire...

  • Senior Project Lead

    3 weeks ago


    Canada, CA Calian Advanced Technologies Full time

    Job Title: Senior Project Leader/Executive Location: Ottawa, ON Remote: No Business Unit: Advanced Technologies Department 1: Engineering Department 2: Defence Job Type: Full-timePosition OverviewCalian is seeking a Senior Project Leader/Executive to support the Future Aircrew Training (FAcT) program. This role involves assisting the Directorate of Air...


  • Canada Dash Hudson Full time

    About the RoleWe are seeking a highly motivated Senior Account Manager to join our team at Dash Hudson. As a Senior Account Manager, you will be responsible for working with our Revenue teams to win new accounts and support/expand their contracts within the first year.Key Responsibilities:Work closely with our Revenue teams to identify and pursue new...