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Senior Deskside Support Technician
1 month ago
Senior Deskside Support Technician
Job Description
We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Working in fast passed post migration environment where 15- 20 calls per day will need to be resolved. Documentation of solutions produced and submitted to a team leader for publication to Steady State Support teams.
Key Accountabilities:
- Deliver technical support services in a courteous and responsive manner.
- Support a migration of Windows 10 to Windows 11.
- Troubleshoot and resolve common application issues.
- Consistently demonstrate interpersonal and customer service skills in English and Spanish.
- Update Service now and leverage Knowledgebases.
- Understanding of Remote Support vital for this effort.
Requirements/ Qualifications:
- 5 years of work-related experience in enterprise environments.
- Experience working with laptops and both Windows 10 and Windows 11 operating systems.
- CompTIA A+ and Windows 11 certification required.
- Associate’s degree or technical training or equivalent combination of education and experience
- Demonstrated ability to multitask, troubleshoot and document solutions once resolved.
- Excellent customer service and communication skills in English and Spanish.
- Experience working with Lenovo laptops, Windows 11 operating systems and various Applications including O365 Banking applications like Tompson One and others.
- Experience with ServiceNow required.
