Senior Deskside Support Technician

1 day ago


Canada Raso360 Full time

Senior Deskside Support Technician


Job Description


We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism/customer service. Working in fast passed post migration environment where 15- 20 calls per day will need to be resolved. Documentation of solutions produced and submitted to a team leader for publication to Steady State Support teams.


Key Accountabilities:

  • Deliver technical support services in a courteous and responsive manner.
  • Support a migration of Windows 10 to Windows 11.
  • Troubleshoot and resolve common application issues.
  • Consistently demonstrate interpersonal and customer service skills in English and Spanish.
  • Update Service now and leverage Knowledgebases.
  • Understanding of Remote Support vital for this effort.


Requirements/ Qualifications:

  • 5 years of work-related experience in enterprise environments.
  • Experience working with laptops and both Windows 10 and Windows 11 operating systems.
  • CompTIA A+ and Windows 11 certification required.
  • Associate’s degree or technical training or equivalent combination of education and experience
  • Demonstrated ability to multitask, troubleshoot and document solutions once resolved.
  • Excellent customer service and communication skills in English and Spanish.
  • Experience working with Lenovo laptops, Windows 11 operating systems and various Applications including O365 Banking applications like Tompson One and others.
  • Experience with ServiceNow required.



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