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Deskside Support Technician

4 weeks ago

Downtown Montreal East, Canada PeopletoGo Full time

Type: Contract- 6 Months, (Chance for Perm)

Location: 460 Rue Ste Catherine Ouest, STE 600

Start Date: ASAP

Days/Hours: Monday to Friday/ 9:00 AM to 5:00 PM

Pay: $40.00 / hour

Hours/Week: 40

Skill Level: Level 3 Technician

Job Titles: Deskside Support Technician Responsibilities: Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
Perform desktop and COTS software installation/upgrades including staging & imaging
Provide break-fix services
Perform 1st, 2nd, or 3rd level deskside support services troubleshooting & remediating hardware, software and network related issues for end users & Executives (white glove)
Provide 1st, 2nd, or 3rd level help desk support for end users & Executives (white glove)
Perform LAN & internetworking related activities
Handle bench repairs & remedial maintenance
Deal with 3rd party IT vendors as required

Knowledge, Skills, and/or Abilities Required:
3-5 years of hardware, software (Windows 7/10), or end user support experience
Have intermediate internetworking & troubleshooting skills
Must have a minimum of a Diploma from a recognized IT program
Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
Must be a self-starter & can manage multiple tasks concurrently
Good customer service skills
Good verbal & written communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Available to work flexible work schedule

IND1

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: $40.00 per hour

Expected hours: 40 per week

Benefits:
Dental care
Extended health care
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday

Education:
DCS / DEC (preferred)

Experience:
IT support: 5 years (preferred)

Licence/Certification:
CompTIA A+ (preferred)

Work Location: In person

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