Level 3 Technician

1 month ago


Montreal, Canada PeopleToGo Full time

Job Title: Level 3 Technican 

Type: Contract-  6 Months, (Chance for Perm)

Location: 460 Rue Ste Catherine Ouest, STE 600

Start Date: ASAP

Days/Hours: Monday to Friday/ 9:00 AM to 5:00 PM

Pay: $40.00 / hour

Hours/Week: 40

Skill Level:       Level 3 Technician

Job Titles: Deskside Support TechnicianResponsibilities: Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
  • Perform desktop and COTS software installation/upgrades including staging & imaging
  • Provide break-fix services
  • Perform 1st, 2nd, or 3rd level deskside support services troubleshooting & remediating hardware, software and network related issues for end users & Executives (white glove)
  • Provide 1st, 2nd, or 3rd level help desk support for end users & Executives (white glove)
  • Perform LAN & internetworking related activities
  • Handle bench repairs & remedial maintenance
  • Deal with 3rd party IT vendors as required
 Knowledge, Skills, and/or Abilities Required: 
  • 3-5 years of hardware, software (Windows 7/10), or end user support experience
  • Have intermediate internetworking & troubleshooting skills
  • Must have a minimum of a Diploma from a recognized IT program
  • Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter & can manage multiple tasks concurrently
  • Good customer service skills
  • Good verbal & written communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Available to work flexible work schedule
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