Manager, TPS Policies, Procedures and Forms
3 weeks ago
This is an approximate 12 month contract located in Toronto, Hybrid
Ability to develop an in-depth understanding of products, processes and regulation through a briefing that can be evaluated and then documented in a clear and easy to understand policy, process, standard, or manual.
• Analyze requirements to understand content, assess impacts on all TPS and bank existing P&Ps and on other TPS initiatives, ensuring engagement of any additional stakeholders as necessary.
• Develop clear and concise P&P documentation, operational procedures and communications to provide TPS-wide and bank users with effective information that increases their knowledge of TPS products, services and processes; assists them in providing a high level of customer service ensuring legal and legislative requirements are met.
• Champion our vision by ensuring policies, procedures and forms reflect a great customer and employee experience; are written in a clear and concise way. Coordinate change management including regulatory requirements and disclosures working with TPS and bank partners.
• Support TPS Product Managers and partners on what is required to ensure that all P&P and communications requests are addressed with an effective and efficient information development process, improving the speed with which all change requirements are completed.
Business degree or equivalent. A degree or post-graduate diploma in communications, journalism, English, or related discipline is recommended.
• 5+ years experience distilling technical and complex information into easy-to-understand policies and procedures.
• Strong business and documentation fundamentals including understanding process design and efficiency.
• Project & Process coordination and management
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Manager, TPS Policies, Procedures and Forms
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Toronto, Canada Swoon Full timeTitle:Manager, TPS Policies, Procedures and FormsContract Length:12 Months with the chance to extend Location: Hybrid Pay Rate: $50 - $60/hrKey responsibilities Ability to gain a comprehensive understanding of products, processes, and regulations through briefings, evaluating, and documenting them into clear and easily understandable policies, processes,...
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Toronto, Canada Swoon Full timeTitle: Manager, TPS Policies, Procedures and Forms Contract Length: 12 Months with the chance to extend Location : Hybrid Pay Rate : $50 - $60/hr Key responsibilities Ability to gain a comprehensive understanding of products, processes, and regulations through briefings, evaluating, and documenting them into clear and easily understandable policies,...
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