Program Manager

4 weeks ago


Toronto, Canada Robertson & Company Ltd. Full time

Banking experience is MUST


KNOWLEDGE AND SKILLS

Lead TPS P&P reviews, change management and maintenance process with Product owners, Client Service & Implementation, Risk & Compliance and bank partners.

• Provide ongoing consultation to TPS Product teams and coordination of documentation requirements/changes with impacted stakeholders and subject matter experts, e.g. Legal and Anti-Money Laundering.

a. Knowledge:

• Business degree or equivalent. A degree or post-graduate diploma in communications, journalism, English, or related discipline is recommended.

• 5+ years experience distilling technical and complex information into easy-to-understand policies and procedures.

• Strong business and documentation fundamentals including understanding process design and efficiency.

• Project & Process coordination and management

b. Skills:

• Superior written and verbal skills

• Strong influencer, process expert and problem solver

• Effective and timely issue management and resolution skills (proactive and persistent)

• Clear and effective communicator and takes responsibility for understanding and helping others

• Able to exercise independent thought and judgment

• Leadership, interpersonal and relationship management skills; ability to influence stakeholders

• Strong project and change management skills

• Results oriented and able to manage multiple competing tasks and meet deadlines in a fast-paced environment without compromising the quality and integrity of deliverables

• Ability to work independently and collaboratively (team player)

• Experience with standard office software, including Word, PowerPoint, Excel, SharePoint, and Outlook.

• Bi-lingual (English and French) an asset.


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