Manager, TPS Policies, Procedures and Forms

3 weeks ago

Toronto ON, Canada Swoon Full time

Title: Manager, TPS Policies, Procedures and Forms

Contract Length: 12 Months with the chance to extend

Location : Hybrid

Pay Rate : $50 - $60/hr

Key responsibilities

  • Ability to gain a comprehensive understanding of products, processes, and regulations through briefings, evaluating, and documenting them into clear and easily understandable policies, processes, standards, or manuals.
  • Analyze requirements to comprehend content, assess impacts on all TPS and bank existing P&Ps, and other TPS initiatives, ensuring engagement of additional stakeholders as needed.
  • Develop clear and concise documentation for policies and procedures, operational procedures, and communications to provide TPS-wide and bank users with effective information, enhancing their understanding of TPS products, services, and processes, and assisting them in delivering high-quality customer service while ensuring compliance with legal and legislative requirements.
  • Advocate for our vision by ensuring policies, procedures, and forms reflect excellent customer and employee experiences and are written clearly and concisely. Coordinate change management, including regulatory requirements and disclosures, collaborating with TPS and bank partners.
  • Support TPS Product Managers and partners in addressing all P&P and communications requests with an efficient information development process, thereby improving the speed of fulfilling all change requirements.
  • Lead TPS P&P reviews, change management, and maintenance processes in collaboration with Product Owners, Client Service & Implementation, Risk & Compliance, and bank partners.
  • Offer continuous consultation to TPS Product teams and coordinate documentation requirements/changes with affected stakeholders and subject matter experts, such as Legal and Anti-Money Laundering.
  • Plan and schedule annual and off-cycle reviews, and organize content placement.
  • Identify and manage cross-impacts/changes with other TPS P&Ps, process documentation, and forms, especially those related to Client Service & Implementation.
  • Determine feasibility and ensure timely delivery of requested publications.
  • Transform TPS product, process, and intricate information into top-notch P&P documentation and communications that are clear, concise, and tailored to the relevant audience's anticipated information requirements, ensuring timely delivery.
  • Create and execute P&Ps, Circulars, and TPS Operating Procedures in alignment with agreed commitments and timelines, upholding the bank's standards for publication and approvals without compromise.

Qualifications:

  • Excellent written and verbal communication abilities
  • Demonstrated proficiency in influencing, process management, and problem-solving
  • Skilled in proactive and persistent issue management and resolution
  • Clear and effective communicator with a commitment to aiding others
  • Capable of exercising independent judgment and critical thinking
  • Strong leadership, interpersonal, and relationship-building skills, with the ability to influence stakeholders
  • Proficient in project and change management
  • Results-oriented with the capacity to handle multiple tasks and meet deadlines in a fast-paced environment while maintaining quality and integrity
  • Able to work independently as well as collaboratively as a team player
  • Proficiency in standard office software such as Word, PowerPoint, Excel, SharePoint, and Outlook
  • Bilingual (English and French) proficiency considered an asset.

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