Application Support Analyst

2 weeks ago

Montreal Quebec, Québec, Canada SPECTRAFORCE Full time

Application Support Analyst

12M contract (Potential of extension after 12 months/conversion)

Montréal QC H3A 2A6 (Hybrid – 50% REMOTE)

Mission and objectives:

  • The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS.
  • Such tasks include change, user request, incident, and problem management for the department.
  • As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
  • Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.

Main Responsibilities:

  • Level 1 and 2 Support
  • Active monitoring of production activities
  • Perform remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Log work and effort in support tracking application and work with team and management to reduce recurring issues
  • Available for after-hours support activities, when necessary

Change and Request Management

  • Responsible and accountable for changes to the production environment for NAR applications
  • Testing and deployment of updates and enhancements
  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

  • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
  • Regular reporting to line manager for prioritization and escalation
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects

Requirements

Training and occupational experience

  • 5 or more years of professional experience as an Functional Support Analyst and/or similar role
  • Experience in Cash management/ Settlement systems/Wire transfer processes
  • Understanding of Treasury Operation
  • Treasury System (Integrity FIS) experience preferred, but not mandatory

Essential Specific Requirements

  • Database skills (MS SQL)
  • Windows servers experience
  • SWIFT Payment processing, a plus
  • Unix/Linux hands on experience with knowledge of day to day commands, a plus
  • Strong analytical and problem solving skills.

Skills and Behaviors

  • Knowledge of cash settlement process
  • Good organizational skills
  • Experience and/or knowledge of IT infrastructure implementation projects
  • Experience in software implementation
  • Professional attitude and good interpersonal behavior
  • Autonomy and adaptability; must be able to take initiative and be proactive
  • Team player skills
  • Project Management skills a plus
  • Fluent in English; French a plus

  • Application Support Analyst

    2 months ago

    Montreal, Quebec, Québec, Canada QUANTEAM - North America Full time

    About the Company:As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris,...

  • Application Support Analyst

    3 weeks ago

    Montreal, Quebec, Québec, Canada Mindlance Full time

    Job Role: Application Support AnalystJob Duration: 12 MonthsLocation: Montreal, QC (Need local candidates only for this role)Job Description:Bachelor's Degree in Computer/IT/Software engineering required; advanced degree considered a plusMinimum 4 years financial industry experience.Knowledge of ITIL and Incident ManagementExpert knowledge and experience...

  • Application Production Support Analyst

    3 weeks ago

    Montreal, Quebec, Québec, Canada Sky Systems, Inc. Full time

    Application Production Support AnalystMontreal, QC - On-site 50% of the time including on Mondays or Fridays and as of January 2025, 3 days a week. Possibility to be "on call” sometime, weekend schedule (on rotation) and work hours between 7:30AM and 7:30PM (divided in 3 shifts)Long-term contractMAIN RESPONSIBILITIESLevel 1 and 2 SupportActive monitoring...

  • Application Production Support

    1 week ago

    Montreal, Quebec, Québec, Canada Infotree Global Solutions Full time

    Job Role:: Application Production Support OMRDuration:: 12 Months with possibility of extensionLocation::Montreal, QC The APS Analyst (“Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS. Such tasks include change, user request, incident, and problem management...

  • Entry Level Healthcare Application Analyst

    1 week ago

    Montreal, Quebec, Québec, Canada Optimum Healthcare IT Full time

    Entry Level Healthcare IT AnalystStart Your Career in Healthcare Information Technology Today!Getting your first job can be difficult when employers want experience, but to gain that experience, you need your first job. We bridge the gap between your education and professional career by helping you gain the experience and training you need within the...

  • Application Production support

    3 weeks ago

    Montreal, Quebec, Québec, Canada eTeam Full time

    Job title:- Application Production SupportLocation:- Montreal, QCDuration:- 12 monthsPay rate: $52/hr - $55/hr without any benefitsSunday to Friday 12:00 AM to 09:00 PM /// Weekend Shift Sunday rotational once to twice a month.Job Responsibilities:-The primary purpose of the job is to ensure day-to-day quality of service of live applications to end-users by...

  • Application Support Specialist SAP/Analyste de soutien senior SAP

    2 months ago

    Montreal, Quebec, Québec, Canada Recochem Inc. Full time

    English version will follow: Résumé du poste:Nous sommes à la recherche d’un analyste de soutien senior hautement qualifié et expérimenté pour SAP ECC 6 avec une spécialisation dans un ou plusieurs des modules suivants : SD/GTS (Ventes et distribution/Global Trade Services), MM/PP (Gestion des matériaux/Planification de la production), SRM (Gestion...

  • Business Analyst

    3 months ago

    Montreal, Quebec, Québec, Canada IPH Limited Full time

    The RoleWe are seeking an exceptional Business Analyst to join our dynamic team at IPH Limited in Toronto, Ottawa and/or Montreal.As a Business Analyst, you will focus on managing and evolving our software products, both COTS-based and internally developed. You will partner with stakeholders to identify system deficiencies, areas for automation, and process...

  • Director, Business Applications

    3 weeks ago

    Montreal, Quebec, Québec, Canada Stella-Jones Full time

    Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Company’s common shares are listed on the Toronto Stock Exchange...

  • Analyste du support aux applications sénior bilingue pour analyser, exécuter et documenter les demandes liées aux applications d&rsquo

    3 weeks ago

    Montréal, Quebec, Québec, Canada S.i. Systèmes Full time

    Notre client est à la recherche d'un(e) Analyste du support aux applications sénior bilingue pour analyser, exécuter et documenter les demandes liées aux applications d’assurances.Contrat initial de 12 mois avec possibilité d'extension et/ou permanence. Hybride à Montréal (2 jours au bureau au Centre-Ville; 3 jours en télétravail)....

  • System Analyst

    3 weeks ago

    Montreal, Quebec, Québec, Canada SLMCON Full time

    Company DescriptionThe SLMCON team consists of experienced and passionate supply chain experts dedicated to the success of our customers in modernizing their supply chain solutions. We specialize in WMS and Labor System Implementations, QA Automation, Data Services, Project/Program Management, and Strategic Planning.Role DescriptionThis is a full-time...

  • Analyste d'affaires CRM

    2 weeks ago

    Montreal, Quebec, Québec, Canada ALFACONSEIL.CA Full time

    Nous recherchons un Business Analyst CRM spécialisé dans la Power Platform pour rejoindre notre équipe dynamique. Le candidat idéal aura une solide compréhension des systèmes CRM, ainsi qu'une expertise dans l'utilisation de la Power Platform pour améliorer les processus commerciaux et optimiser l'expérience client.Responsabilités...

  • Analyste fonctionnel/Analyste fonctionnelle

    2 weeks ago

    Montreal, Quebec, Québec, Canada Logient Full time

    Contexte du poste :Dans le cadre du développement/mise à jour d'une plateforme web dédiée à l'investissement, la gestion de patrimoine et la gestion de fonds, nous recherchons un Analyste Fonctionnel Web expérimenté pour travailler sur un projet à la pointe de la technologie (React et Java). Ce poste requiert une forte expertise fonctionnelle...

  • Senior Business System Analyst

    3 weeks ago

    Montreal, Quebec, Québec, Canada SIA Innovations Inc. Full time

    Analyste des Systemes d’affaires senior – ApplicationsAn English version will followÉlevez les affaires chez SIA InnovationsAlors que les organisations cherchent à automatiser intelligemment, à exploiter les données et l'IA, et à tirer parti du cloud hybride, l'intégration et la modernisation des applications continuent de gagner en...

  • Risk Analyst

    2 weeks ago

    Montreal, Quebec, Québec, Canada Infotree Global Solutions Full time

    Job Title: Operations OPC Analyst Duration: 6 months with possibility of extensionLocation: Montréal, QC Responsibilities: Monitor and report on CIB Operations Control framework through the various control applications for Key Risk Indicators, Key Performance Indicators, audit recommendations, historical incidents, procedures, Risk and Control Self...

  • Operations Analyst

    2 weeks ago

    Montreal, Quebec, Québec, Canada eTeam Full time

    Job title:- Operations AnalystLocation:- Montreal, QC (Hybrid)Duration:- 06 MonthsPay rate: $65/hr without any benefitsResponsibilities:Monitor and report on CIB Operations Control framework through the various control applications for Key Risk Indicators, Key Performance Indicators, audit recommendations, historical incidents, procedures, Risk and Control...

  • Analyste fonctionnel/Analyste fonctionnelle

    3 months ago

    Montreal, Quebec, Québec, Canada Astek Full time

    Le Groupe AstekCréé en France en 1988, Astek est un acteur mondial de l’ingénierie et du conseil en technologies. Fort de son expertise dans de nombreux secteurs industriels et tertiaires, Astek accompagne ses clients internationaux dans le déploiement intelligent de leurs produits et de leurs services, et dans la mise en œuvre de leur transformation...

  • Business Analyst

    3 weeks ago

    Montreal, Quebec, Québec, Canada Astek Full time

    The Astek GroupFounded in France in 1988, Astek is a global player in engineering and technology consulting. With its expertise in various industrial and tertiary sectors, Astek supports its international clients in the intelligent deployment of their products and services, as well as in the implementation of their digital transformation.Since its inception,...

  • Analyste d'affaires Servicenow

    2 weeks ago

    Montreal, Quebec, Québec, Canada ALFACONSEIL.CA Full time

    Nous sommes à la recherche d'un(e) Analyste Fonctionnel Service Now passionné(e) pour rejoindre l' équipe innovante de notre client et contribuer à l'amélioration continue de ses opérations.Responsabilités :En tant qu'Analyste Fonctionnel Service Now, vous serez chargé(e) des responsabilités suivantes :Analyse des besoins métier :...

  • Logistics and Network Optimization Analyst

    2 weeks ago

    Montreal, Quebec, Québec, Canada MEDLOG Transport & Logistics Full time

    MEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective manner.Position Summary:MEDLOG is...